Customer Service Manager - Point Cook

$50,000 - $60,000 yearly
  • Loan Market
  • 17 Feb, 2021
Full time Loan Processor

Job Description

Customer Service Manager

Our business is expanding and we are hiring!

About Us

Loan Market is one of Australia's largest retail Mortgage Broker groups, providing home loan solutions to thousands of Australia's every year. We're proud to be part of many Australians' lives as they work towards the true Australian dream "to own your own home".

About the Role

You will be working alongside an experienced mortgage broker, delivering exception customer service, following up supporting documents, lodging loans and seeing them through to settlement.

The role requires high attention to detail, speedy delivery and professional client interaction. You will need to be able to prioritise well and manage your daily schedule to ensure deadlines are met.  It is important to demonstrate consistent standards and the highest level of technical proficiency. You will be a valued part of the team. The role is focused on customer satisfaction and helping people.

 About You:

  • Experience working as a loan processor or broker support officer/ client service manager. Ideally you will have at least 2-4years experience
     
  • A high level of professionalism at all times
     
  • Excellent verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients
     
  • Excellent work ethic and 'can do' attitude
     
  • Ability to work efficiently in a high pressure and volume, dynamic team environment
     
  • High attention to detail and accuracy
     
  • Strong data entry skills is essential and ability to learn quickly
     
  • Highly organised & proficient at multi-tasking
     
  • Australian citizen or permanent resident

Loan Market offers great systems and training. It's a deadline driven role that is forever changing. However, the rewards are in the end result once loans are finalised – we love making our clients happy.

If this role sounds like a good fit for you, we would love to speak with you!  Click on APPLY FOR THIS JOB! Due to the large number of applications, only successful candidates will be contacted.

Alexandra Wornes
Network Relationship Manager
The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience in administration?
  • What's your expected annual base salary?
  • How many years' experience do you have in the financial services industry?