Home Loan Specialist - OneTwo Home Loans

  • OneTwo Home Loans
  • Melbourne VIC, Australia
  • 12 Sep, 2021
Full time Broker (Experienced)

Job Description

About Us 

OneTwo Home Loans is a new challenger lender with a mission to level the property playing field.

We’re obsessed with learning new things, challenging the norms and developing fun, new experiences that help improve people's lives. We have developed a brand new product and customer experience that hasn’t been seen before, and we are looking for Australia’s best customer sales and servicing staff to come help us prove it out and make it better. 

Our business is fast paced and agile.  We love what we do and we’re super proud to be building a culturally diverse team with a mix of talents, coming from a range of industries to bring the best experience to our customers. 

We have a flexible and supportive working environment, with great benefits and offices in Melbourne and Sydney. 

We’re passionate about growing your career, and building the skills that help you get ahead in life - come chat with us if you’d like to know more.

About the Role

You’ll be joining a fast growing customer centric technology start-up that’s backed by major industry investors.

We are looking for Australia’s best talent to work with our customers.

The role sits at the core of our business - our agents work with customers to understand their needs, to help them find the right solutions and to make their journey to buy, own and sell their homes as easy as possible. Specifically:

  • Actively listening and understanding our customers’ home loan needs, then presenting simplified solutions (solutioning, not selling)  
  • Supporting our customers throughout their end-to-end journey, covering both onboarding and ongoing servicing needs
  • Actively feeding customer insights back to the business and contributing to the development of new products and services

The role comes with a competitive salary and benefits and offers training in some of the latest and greatest technologies and customer sales / servicing techniques, which are genuinely pioneering in the marketplace.

Is this role any different from the other financial services firms out there?

Yes! We can’t say too much right now, but we’re trialling a brand new experience and way for our experts to work with customers. There’s nothing quite like this in the world right now and we’ll be asking you to test it with us in the latter stages of the interview process, to see if it’s a fit for you.

About you

You are passionate about providing amazing customer service and being part of an organisation that puts its customers first.  You value meaningful conversations, not just reading from a script.

You are passionate about how technology and innovation makes life easier - and bringing that ease and innovation to customers.

You are passionate about continuous learning and improving how the team succeeds.

You are open to rostering and working flexibly within our business hours.

You ideally have a Cert IV in Finance and Mortgage Broking - if not, we’ll support you in getting one.

What we offer

  • Competitive salary and benefits
  • A fantastic diverse, fun loving culture, empowered to make a difference every day
  • Access to great technology that makes your life easy, and being involved in a first of its kind customer service experience in Australia
  • A commitment to on the job and formal training, specific to your needs
  • A commitment to flexible working - balancing work from office and work from home needs
  • An ever improving employee experience, where our benefits, tools and processes get better over time

*A little note to recruitment agencies: No need to get in touch as we don’t accept unsolicited agency resumes and OneTwo is not responsible for any fees related to unsolicited resumes. Thank you.