Rate Money is a market-leading team of experienced mortgage professionals. The organisation is focused on supporting self-employed clients with their financing needs by offering bespoke solution-driven loans.
We distribute via trusted Branch Principals to enable them to promote our lending options to their customers.
We are looking to recruit a Settlements Officer to support our growing network.
- Servicing our customer inbound enquiries via phone and email.
- Liaising with multiple funders to assist in settlement and post settlement service requests.
- Assisting with home loan settlement process including liaising with solicitors and funders.
- Some outbound follow up calls to customer will be required.
- Assisting with conflict resolution for our customers.
- Must have customer service experience (min 3 years)
- Must have a passion for going above and beyond customers expectations to resolve any enquiries
- Must have excellent communication skills
- Must have ability to multi task
- Must be able to work autonomously
- Must have some experience and understanding in lending (min 1 year).
- Experience in home loan settlements in preferred.
If this sounds like a career opportunity you would like to pursue, please apply today.