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Help Desk Finance Analyst

The Maryland-National Capital Park and Planning Commission - PGC Parks and Recreation Riverdale, MD

Riverdale, MD

Today

$16 - $19/hr Part time Customer Service Customer Support Financial Analyst

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Job Description

The Management Services Division is seeking detail-oriented Help Desk Finance support staff to deliver advanced customer service and accounting assistance on-site in Riverdale, MD.

Responsibilities

Track and reconcile deposits originating from Department of Parks and Recreation facilities using multiple accounting software systems
Investigate and help resolve escalated finance issues raised by Help Desk Call Center staff
Provide end-user and client troubleshooting for accounts and finance matters (internal and external)
Detect, diagnose, and resolve over/short deposit incidents
Log, monitor, and track incident reports using Zendesk ticketing software
Support scheduled finance-related activities, including Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices and inquiries (as assigned)
Perform other related duties as assigned

Requirements

High School Diploma or GED
Valid driver’s license per State and Commission rules; license must be unencumbered by restrictions, revocations, suspensions, or points that could limit driving Commission vehicles
2 years of experience in Help Desk Support or equivalent knowledge of help desk support software applications
Basic knowledge of IT systems, finance processes, and accounting principles (preferred)
Familiarity with agency operations and Help Desk Finance Team functions (plus)
Strong organizational and time management skills
Ability to manage multiple tasks and priorities at the same time
Excellent customer service and interpersonal skills
Effective written and verbal communication
High attention to detail and commitment to accuracy
Ability to work independently and collaboratively in a team environment

Technology

Zendesk
Accounting software

Schedule and Work Conditions

On-site role in a shared office setting (Riverdale, MD)
Customer Service Help Desk Finance team operates Monday through Friday, 8:30 a.m. to 5:00 p.m.
Scheduled to work four days per week, eight hours per day
Part-time position working 32 hours per week
Occasionally required to work early mornings, evenings, and weekend shifts
Work includes sitting for extended periods and using a computer and headset

Pay

USD 16 to 19 per hour

Additional Information

Employment contingent upon a favorable background check
May be subject to drug and alcohol testing
A criminal background investigation will be completed before hire
Opportunities for advancement available
No benefits provided for this position

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