This remote role supports inbound customer service and technical issue resolution for Concentrix, servicing a Fortune 500 brand from a home office in North Carolina.
Responsibilities
- Handle inbound customer inquiries following an established call flow guide
- Troubleshoot hardware, software, and client product issues
- Log, document, and retrieve information in internal databases
- Demonstrate strong problem-solving capabilities to resolve complex questions
- Promote relevant products and/or services when appropriate
- Deliver professional customer experiences with a positive demeanor
Requirements
- Commitment to building strong customer relationships
- 1+ year of customer service experience
- Technical support experience is preferred
- Open availability
- High school diploma or GED
- Quiet, distraction-free home workspace
- Proven ability to multitask effectively in fast-paced environments
- Willingness to learn new technologies
- Strong problem-solving ability with the capacity to ask targeted questions to reach resolutions
- Solid computer navigation skills and general PC knowledge
- A desktop or laptop for PC and internet testing; a work computer may be provided depending on the role, but not guaranteed (discussed with recruiter)
- High-speed internet connection (no wireless hotspots or satellite) and a smartphone
- Residence in the United States with a valid U.S. address
Benefits
Base pay: USD 15.00 per hour, with incentives aligned to performance. Final compensation varies by location, qualifications, skills, education, experience, and competencies. Eligible benefits include medical, dental, and vision insurance, an employee assistance program (EAP), a registered retirement savings plan, paid time off, and more.
- DailyPay enrollment to access earnings early
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Networking opportunities through groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners
- Mentorship programs supporting career growth
- Work-from-home convenience
- Programs and events focused on diversity, equity, inclusion, global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- Additional perks and benefits
Reimagine the Best Version of You
If this aligns with your career goals, consider applying to explore opportunities with Concentrix, a global employer with a broad and dynamic environment.
Job Availability
Applications are accepted on an ongoing basis. The role is currently open to fill an immediate vacancy, and applications for future opportunities are welcomed as they arise.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, headset or telephone, and other office equipment as part of essential duties. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity for all qualified individuals and do not discriminate in any stage of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, veteran status, or any other basis protected by law.
EEO Rights Information
For information regarding your EEO rights as an applicant, please visit the following resources: English and Spanish.
Accommodation
Concentrix welcomes candidates with disabilities and provides accommodations during recruitment. To request accommodations, contact app.acco@concentrix.com. All information will be kept confidential and used solely to facilitate participation in the recruitment process.
Artificial Intelligence
As part of the recruitment process, artificial intelligence tools may be used to assist in screening and assessing applicants, including resume and application evaluation.
Work Authorization
Only applicants legally authorized to work in the United States will be considered. Applicants must reside in the United States or have a valid U.S. address for residence.
