Help Desk Finance Analyst

The Management Services Division is seeking detail-oriented Help Desk Finance support staff to deliver advanced customer service and accounting assistance on-site in Riverdale, MD.

Responsibilities

• Track and reconcile deposits originating from Department of Parks and Recreation facilities using multiple accounting software systems
• Investigate and help resolve escalated finance issues raised by Help Desk Call Center staff
• Provide end-user and client troubleshooting for accounts and finance matters (internal and external)
• Detect, diagnose, and resolve over/short deposit incidents
• Log, monitor, and track incident reports using Zendesk ticketing software
• Support scheduled finance-related activities, including Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices and inquiries (as assigned)
• Perform other related duties as assigned

Requirements

• High School Diploma or GED
• Valid driver’s license per State and Commission rules; license must be unencumbered by restrictions, revocations, suspensions, or points that could limit driving Commission vehicles
• 2 years of experience in Help Desk Support or equivalent knowledge of help desk support software applications
• Basic knowledge of IT systems, finance processes, and accounting principles (preferred)
• Familiarity with agency operations and Help Desk Finance Team functions (plus)
• Strong organizational and time management skills
• Ability to manage multiple tasks and priorities at the same time
• Excellent customer service and interpersonal skills
• Effective written and verbal communication
• High attention to detail and commitment to accuracy
• Ability to work independently and collaboratively in a team environment

Technology

• Zendesk
• Accounting software

Schedule and Work Conditions

• On-site role in a shared office setting (Riverdale, MD)
• Customer Service Help Desk Finance team operates Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Scheduled to work four days per week, eight hours per day
• Part-time position working 32 hours per week
• Occasionally required to work early mornings, evenings, and weekend shifts
• Work includes sitting for extended periods and using a computer and headset

Pay

• USD 16 to 19 per hour

Additional Information

• Employment contingent upon a favorable background check
• May be subject to drug and alcohol testing
• A criminal background investigation will be completed before hire
• Opportunities for advancement available
• No benefits provided for this position