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Intuit

Senior Partner Technical Support Engineer - Financial Data Connectivity

Intuit
Mountain View, CA $148k - $200k/yr Full time Posted 1h ago
Api Integration Application Support Customer Support Data Integration Financial Services Oauth & Openid Connect Partner Support Technical Support
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Job Description

Join Intuit’s DGX (Data, Growth and Experiences) team in Mountain View to help API-connected financial institution partners improve bank feed connectivity and customer experiences.

Responsibilities

  • Coordinate technical excellence to deliver high-quality partner support
  • Own partner support commitments and drive performance to meet contracted service expectations
  • Build and maintain relationships with bank executives through proactive, effective communication
  • Apply deep API expertise to resolve complex connectivity and integration issues, including FDX and OFX
  • Partner cross-functionally with product, platform, and customer success teams to deliver timely support solutions
  • Lead incident management, request management, and event monitoring processes to resolve issues quickly, minimize disruption, and manage conflicts during resolution
  • Improve support operations by identifying and implementing process and technical automations
  • Ensure uptime and stability of FI (financial institution) data provider APIs on a 24/7 basis

Requirements

  • Fluency in RESTful APIs and authentication protocols including OAuth and OIDC
  • Familiarity with data standards in JSON and/or XML (e.g., FDX, MISMO, OFX)
  • Strong understanding of query and monitoring tools (e.g., Splunk, Grafana, SQL)
  • Proven experience building monitoring dashboards and tuning alerts
  • Understanding of alternate data connectivity methods, including SFTP and screen scraping
  • Strong AI automation skills, with a focus on building repeatable automation to scale work continuously
  • Customer obsession with strong customer service and a collaborative mindset
  • Strong communication, presentation, and interpersonal skills for both technical and non-technical audiences
  • Proven ability to build relationships and influence stakeholders at all levels
  • Exceptional problem-solving and analytical capabilities with a partner-success focus
  • Strong organization skills and ability to manage multiple priorities in a fast-paced environment
  • Proactive, results-oriented, and partner-centric
  • Ability to work independently and as part of a distributed team
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field; ITIL certification preferred

Technologies

  • RESTful APIs, OAuth, OIDC
  • JSON, XML
  • FDX, MISMO, OFX
  • Splunk, Grafana, SQL
  • SFTP, screen scraping

Education & Experience

  • 5+ years in partner-facing customer and technical support
  • Bachelor’s degree in Computer Science, Information Technology or related technical field

Compensation

  • USD 147,500 - 199,500 per year

Benefits

  • Competitive compensation package with a pay for performance rewards approach
  • May be eligible for cash bonus, equity rewards, and benefits per applicable plans and programs

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