Partner Support Finance Jobs

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Senior Partner Technical Support Engineer - Financial Data Connectivity

Intuit Mountain View, CA

Mountain View, CA

Today

$148k - $200k/yr Full time Api Integration Application Support Customer Support

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Job Description

Join Intuit’s DGX (Data, Growth and Experiences) team in Mountain View to help API-connected financial institution partners improve bank feed connectivity and customer experiences.

Responsibilities

Coordinate technical excellence to deliver high-quality partner support
Own partner support commitments and drive performance to meet contracted service expectations
Build and maintain relationships with bank executives through proactive, effective communication
Apply deep API expertise to resolve complex connectivity and integration issues, including FDX and OFX
Partner cross-functionally with product, platform, and customer success teams to deliver timely support solutions
Lead incident management, request management, and event monitoring processes to resolve issues quickly, minimize disruption, and manage conflicts during resolution
Improve support operations by identifying and implementing process and technical automations
Ensure uptime and stability of FI (financial institution) data provider APIs on a 24/7 basis

Requirements

Fluency in RESTful APIs and authentication protocols including OAuth and OIDC
Familiarity with data standards in JSON and/or XML (e.g., FDX, MISMO, OFX)
Strong understanding of query and monitoring tools (e.g., Splunk, Grafana, SQL)
Proven experience building monitoring dashboards and tuning alerts
Understanding of alternate data connectivity methods, including SFTP and screen scraping
Strong AI automation skills, with a focus on building repeatable automation to scale work continuously
Customer obsession with strong customer service and a collaborative mindset
Strong communication, presentation, and interpersonal skills for both technical and non-technical audiences
Proven ability to build relationships and influence stakeholders at all levels
Exceptional problem-solving and analytical capabilities with a partner-success focus
Strong organization skills and ability to manage multiple priorities in a fast-paced environment
Proactive, results-oriented, and partner-centric
Ability to work independently and as part of a distributed team
Bachelor’s degree in Computer Science, Information Technology, or related technical field; ITIL certification preferred

Technologies

RESTful APIs, OAuth, OIDC
JSON, XML
FDX, MISMO, OFX
Splunk, Grafana, SQL
SFTP, screen scraping

Education & Experience

5+ years in partner-facing customer and technical support
Bachelor’s degree in Computer Science, Information Technology or related technical field

Compensation

USD 147,500 - 199,500 per year

Benefits

Competitive compensation package with a pay for performance rewards approach
May be eligible for cash bonus, equity rewards, and benefits per applicable plans and programs

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