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Patient Financial Coordinator — Insurance, Billing & New Patient Experience

MaxLiving Chiropractic - Beltline Grand Rapids, MI

Grand Rapids, MI

Today

$21 - $24/hr Full time Accounting Administrative Support Appointment Coordinator

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Job Description

MaxLiving Chiropractic - Beltline is seeking a Patient Financial Coordinator to help run the financial experience of patient care at a fast-paced chiropractic health center in Grand Rapids, MI. This onsite role focuses on welcoming new patients, supporting insurance and coverage conversations, and ensuring balances and payments are handled with clarity and care.

What you’ll do

Welcome new patients, complete intake, and ensure paperwork is prepared before they see the doctor
Explain insurance benefits and out-of-pocket costs clearly, and follow up to confirm details when you don’t know
Process payments, set up payment arrangements, and work through financial objections professionally
Track cards on file and follow up on outstanding balances until they are resolved
Ensure each new patient leaves with next visits booked
Be the second set of hands at the desk to support daily front-office flow
Participate in community outreach about 6 to 8 hours per month, with some weekend availability

What you bring

At least 1 year handling payments and money conversations with customers (medical, dental, chiropractic, or wellness office preferred, insurance and billing training will be provided)
Confidence discussing costs, plans, and balances, including addressing pushback with kindness
Problem-solving mindset and enjoy helping people work through financial concerns
Strong attention to detail, ownership, and a standards-focused approach (described as needing an owner, not a helper)
Growth mindset
Shift availability required: Night Shift and Day Shift
Work location: In person

Pay, hours, and performance

$21–$24 per hour, based on experience
Performance review at 90 days and at one year
35–40 hours per week, Monday–Friday
One evening shift per week (after 7:30 PM)
Monthly KPI bonus of up to $3,000 a year, performance driven

Benefits

Paid time off
Paid sick time
Chiropractic care at no cost for you
50% off for an immediate family member in your household
Paid training
Continuing education
Supplement and retail discounts
Employee discount
On-the-job training
Parental leave
Professional development assistance

How to apply

Apply through Indeed. In your message, include an example of a time a patient or customer pushed back on a cost, including what you said and how it was resolved. Target start date is Monday, November 9, 2026.

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