Client Satisfaction

Client Satisfaction Finance Jobs

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5mo ago

Client Service Manager, Relationship Management - Retirement Plan Services

Charles Schwab Austin, TX

Austin, TX

5mo ago Closed

$82k - $104k/yr Full time Manager AUM Charles Schwab

This position is no longer accepting applications (closed Apr 18, 2026).

Job Description

Position Type

Regular

Location

Austin, TX 78701

Your Opportunity

At Schwab, you have the opportunity to influence your career through a blend of innovative thinking and practical problem solving. The role requires current authorization to work in the United States on a full-time basis without employer sponsorship now or in the future. The selected candidate will primarily work on site, four days a week, at a designated location. The Client Service Manager, Relationship Management in the Mega Market segment (assets of $1B or more) serves as the key interface between Schwab and our largest plan sponsors. You will collaborate as part of a team with the Director level Client Service Manager, the Client Relationship Practice Leader, and the Client Service Specialist to deliver coordinated client service for plan administration and unique client needs. The aim is to enhance client retention and satisfaction while expanding Schwab’s relationship with assigned practice clients. The role also offers progression under the guidance of senior Director level Client Service Managers to support a succession plan for Schwab Retirement Plan Services’ largest client relationships. In performing these duties, you will follow Schwab policies and help mitigate operational and financial risk. Typical responsibilities include providing comprehensive client relationship support for clients with enhanced complexity and assets totaling more than $5B.

What you’re responsible for

Support 1 to 3 Mega Market client relationships in a collaborative team-based approach.
Comprehend assigned practice plans to ensure administration aligns with plan provisions.
Partner with business colleagues to delegate and drive client issues to successful resolution.
Approach every client interaction holistically, staying informed about all client events and collaborating to create a precise client experience.
Regularly identify client and consultant needs by conducting in-person discussions with well-defined, open-ended questions to uncover new opportunities and challenges.
Engage the appropriate subject matter experts within Schwab to support discussions and help clients understand solution sets for successful outcomes.
Maintain client satisfaction, improve client promoter scores, and communicate plan administration activities with internal teams.
Recognize and adapt to the diverse backgrounds and roles of clients and consultants, including executives, human resources, and finance.
Support sales efforts.
Provide client education and training by increasing awareness of procedures and sponsor reporting solutions.
Collaborate across the organization, share standard methodologies, and contribute to continuous improvement of Schwab services to support success.
Execute client and regulatory changes as required.
Communicate Schwab’s value to clients in an authentic and effective manner.
Apply specialized knowledge of qualified and non-qualified retirement plan recordkeeping and understand its broader impact on Schwab.
Build and maintain positive relationships with clients and internal partners, as well as key industry contacts, to deliver results.

What you have

Required Qualifications

3+ years of experience working with large, complex employer sponsored retirement plans.
Bachelor's degree or equivalent experience.
Understanding of ERISA, industry rules and regulations, and non-qualified plan design.
High energy, confidence, accountability, and professionalism in every interaction, with integrity, resilience, and respect for others.
Self-motivated, enthusiastic, and proactive.
Ability to implement client strategies, retirement plan design, compliance, and IRS reporting.
Ability to work independently.
Excellent written and oral communication skills.
Ability to communicate effectively, solve problems, influence, and build consensus among team members, leadership, and clients through presentations.
Ability to identify client issues that pose risk to the firm, address them appropriately, and recommend preventive solutions.
Experience in servicing highly complex plans.
Exceptional project management and time management skills with the capacity to manage multiple assignments with varying durations and attention to detail.
Ability to inspire and support colleagues to challenge the status quo and drive improvements in team effectiveness and service levels.
Capacity to meet deadlines in a fast-paced environment.
Strong collaboration skills and the ability to influence outcomes within teams.
Flexibility to travel for client visits and sales presentations as needed.

Preferred Qualifications

5+ years of client and/or participant service experience.
ASPPA, CEBS and/or NIPA designation or in process.
QPA, CPC or equivalent certification/designations.
Integrated benefit services experience with general knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP) and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.

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5mo ago

Client Service Manager, Relationship Management - Retirement Plan Services

Charles Schwab Westlake, TX

Westlake, TX

5mo ago Closed

$82k - $104k/yr Full time Manager AUM Charles Schwab

This position is no longer accepting applications (closed Apr 18, 2026).

Job Description

Position Type: Regular

Location: Westlake, TX 76262

At Schwab, you have the opportunity to make an impact on your career. We combine innovative thinking with practical problem solving to challenge the status quo and advance the finance industry together.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship now or in the future.

We value in-person collaboration, and the selected candidate will work on site four days per week at one of Schwab's locations.

Your opportunity

The Client Service Manager, Relationship Management serves the Mega Market segment of retirement plan services, supporting sponsors with $1B plus in assets under management. You will collaborate with the Director level Client Service Manager, the Client Relationship Practice Leader, and the Client Service Specialist to provide a coordinated client service delivery aligned with plan administration requirements and unique client needs. The role aims to drive higher client retention, client satisfaction, and expansion of Schwab's relationship with assigned practice clients. It also supports a succession plan for Schwab's largest client relationships by learning under more tenured Director Level Client Service Managers. You will operate in line with Schwab policies and practices and contribute to mitigating operational and financial risk. Typically you will provide comprehensive client relationship support for clients with enhanced complexity and assets exceeding $5B.

What you’re responsible for

Support 1-3 Mega Market client relationships in a team-based approach.
Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
Collaborate with business partners to delegate and lead client issues to successful resolution.
Approach every client interaction holistically by remaining aware of all issues and events related to the client and collaborating with peers to deliver a precise client experience.
Continuously explore and uncover client and consultant needs by conducting face-to-face meetings and asking well-defined, open-ended questions to reveal new business opportunities and relationship challenges.
Identify and engage the appropriate subject matter experts within Charles Schwab to assist with client discussions and ensure clear understanding of solution sets to achieve successful outcomes.
Ensure client satisfaction, improve promoter scores, and actively communicate plan administration activities with internal teams.
Identify and adapt to clients’ and consultants’ diverse backgrounds and roles (executives, human resources, and finance).
Support sales efforts.
Deliver client education and training by developing awareness of procedures and sponsor reporting solutions.
Work reciprocally within the organization, share standard methodologies, and contribute to continuous improvement of Schwab services to support your success.
Execute client and regulatory changes.
Effectively and authentically communicate Schwab’s value to clients.
Apply specialized knowledge of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
Build and sustain positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to deliver results.

What you have

3+ years of experience working with large, complex employer sponsored Retirement Plans.
Bachelor's degree or equivalent experience.
Understanding of ERISA, industry rules and regulations, and non-qualified plan design.
High energy, confidence, accountability, and professionalism with each interaction while demonstrating personal integrity, resilience, and respect for others.
Self-motivated, enthusiastic, and take initiative.
Ability to implement client strategies, retirement plan design, compliance, and IRS reporting.
Ability to work independently.
Excellent written and oral communication skills.
Ability to communicate effectively, problem solve, influence and build consensus among team members, leadership, and clients through presentations.
Ability to identify client issues that pose a risk to the firm, handle them appropriately and recommend solutions to address future issues effectively.
Effectively service plans with a high level of complexity.
Excellent project management and time management skills and the ability to handle multiple assignments that have a long and short duration over a given time with attention to detail.
Ability to inspire and support those around you to challenge the status quo; implement small and large changes to elevate the team's effectiveness and level of service for clients.
Ability to meet deadlines within a fast-paced environment.
Ability to collaborate effectively in teams and influence outcomes.
Flexibility to travel for client visits and sales presentations as needed.

Preferred qualifications

5+ years of client and/or participant service experience.
ASPPA, CEBS and/or NIPA designation or in process.
QPA, CPC or equivalent certification/designations.
Integrated benefit services experience with general knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP), administration and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.

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5mo ago

Client Service Manager, Relationship Management - Retirement Plan Services

Charles Schwab Richfield, OH

Richfield, OH

5mo ago Closed

$82k - $104k/yr Full time Manager AUM Charles Schwab

This position is no longer accepting applications (closed Apr 18, 2026).

Job Description

Overview

At Schwab, you have the opportunity to impact your career while helping us challenge the status quo and transform the finance industry. Applicants must be authorized to work in the United States on a full time basis without employer sponsorship now or in the future. The role requires on site collaboration, with the selected candidate working four days per week on site in Richfield, Ohio (44286). The Client Service Manager, Relationship Management for the Mega Market segment (1B plus AUM) serves as the primary interface between Schwab and our largest plan sponsors, delivering coordinated client service in support of plan administration and unique client needs. You will collaborate with the Director level Client Service Manager, the Client Relationship Practice Leader, and the Client Service Specialist to strengthen client retention, satisfaction, and the overall Schwab relationship. The position also supports a succession plan for Schwab Retirement Plan Services SRPS’s largest client relationships, while upholding Schwab policies and managing operational and financial risk. Typical responsibilities involve serving complex clients with assets above 5B.

What you’ll do

Support 1 to 3 Mega Market client relationships in a collaborative, team-based approach.
Review and apply assigned practice plans to ensure administration aligns with plan provisions.
Work with business partners to delegate and lead client issues toward successful resolution.
Approach each client interaction holistically, staying aware of all issues and events to craft a precise client experience.
Engage in face-to-face meetings to uncover new business opportunities and relationship challenges through well-defined, open-ended questions.
Identify and involve the appropriate Schwab subject matter experts to discuss solutions and achieve client understanding of options.
Maintain client satisfaction, improve promoter scores, and keep internal teams informed about plan administration activities.
Adapt to clients and consultants with diverse backgrounds and roles, including executives, human resources, and finance.
Support sales efforts and drive client education and training on procedures and sponsor reporting solutions.
Share standard methodologies across the organization and contribute to continuous service improvements.
Execute client and regulatory changes as required.
Communicate Schwab’s value to clients in an authentic and effective manner.
Apply specialized knowledge of qualified and non-qualified retirement plan recordkeeping and understand its broader impact.
Build and maintain positive relationships with clients and internal colleagues, and connect with industry contacts to achieve results.

What you have

To help us deliver on our promise of challenging the status quo, the following qualifications are required:

3+ years of experience with large, complex employer sponsored Retirement Plans.
Bachelor's degree or equivalent experience.
Knowledge of ERISA, industry rules and regulations, and non-qualified plan design.
High energy, confidence, accountability, professionalism, integrity, resilience, and respect for others.
Self-motivated, enthusiastic, and proactive in taking initiative.
Ability to implement client strategies, retirement plan design, compliance, and IRS reporting.
Capability to work independently.
Excellent written and oral communication skills.
Ability to communicate effectively, solve problems, influence, and build consensus among team members, leadership, and clients through presentations.
Skill to identify client issues that pose risk to the firm, address them appropriately, and propose preventive solutions.
Experience servicing high-complexity plans.
Strong project management and time management abilities, with aptitude for handling multiple assignments of varying duration and attention to detail.
Capability to inspire others to challenge the status quo and drive improvements that enhance team effectiveness and client service.
Ability to meet deadlines in a fast-paced environment.
Collaborative mindset with the ability to influence outcomes within teams.
Flexibility to travel for client visits and sales presentations as needed.

Preferred qualifications

5+ years of client and/or participant service experience.
ASPPA, CEBS, and/or NIPA designation or in progress.
QPA, CPC or equivalent certification/designations.
Integrated benefit services experience with general knowledge of equity compensation plans (stock options, RSUs, SARs, ESPP) and administration and plan design for both qualified retirement and non-qualified executive deferred compensation plans.

What’s in it for you

Schwab empowers you to shape your future through meaningful work, ongoing learning, and a culture built on trust and collaboration. Our Hybrid Work and Flexibility approach balances the need for client service with essential in-person collaboration. The benefits package demonstrates our commitment to your well-being today and in the years ahead:

401(k) with company match and Employee Stock Purchase Plan
Health, dental, and vision insurance
Paid time off for vacation, volunteering, and a 28-day sabbatical after every five years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement

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Client Satisfaction Finance Jobs

Client Service Manager, Relationship Management - Retirement Plan Services

Client Service Manager, Relationship Management - Retirement Plan Services

Client Service Manager, Relationship Management - Retirement Plan Services

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