Financial Aid Representative

Leoforce is seeking a dependable Financial Aid Representative to support the day-to-day operations of the financial aid office and assist students with questions about financial aid. This onsite role in Union Gap, WA focuses on accurate administration, clear student support, and careful handling of confidential information.

Role Overview

In this position, you will provide administrative support across the financial aid process, including helping students with inquiries, supporting applications and documentation workflows, and maintaining organized records in internal systems. The role also involves referring more complex questions to the appropriate team members to ensure timely and correct guidance.

Key Responsibilities

• Assist students with general questions related to financial aid applications, eligibility, documentation, and award processes.
• Help students understand financial aid requirements, deadlines, and next steps.
• Review, organize, and maintain student financial aid records and supporting documentation.
• Support processing of financial aid forms and updating student information in internal systems.
• Respond to student inquiries by phone, email, and in person.
• Refer complex financial aid questions to the appropriate team members.
• Maintain accurate records while protecting confidential student information.
• Provide general administrative support to the financial aid department.
• Follow established policies and procedures to help ensure accurate and timely processing.

Required and Preferred Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Previous customer service, administrative, data entry, or office support experience preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Comfort using Microsoft Office, email, and computer-based systems.
• Ability to handle confidential information professionally.
• Willingness to learn financial aid policies, procedures, and systems.
• A positive, service-oriented attitude and the ability to work effectively with students from diverse backgrounds.

Technology and Tools

• Microsoft Office
• Email
• Computer-based systems

Compensation and Location

• Location: Union Gap, WA (onsite)
• Pay rate: USD 23 - 26 per hour

Experience Level

Mid Level

Education

High school diploma or equivalent

Benefits and Career Development

• Gain valuable experience in higher education and student services.
• Make a meaningful impact by helping students access financial resources for their education.
• Join a collaborative team that values organization, communication, and student support.
• Build administrative and financial aid experience in a professional academic environment.

About Leoforce

Leoforce is a higher education institution committed to providing students with the resources, guidance, and support they need to achieve their educational goals. The team works collaboratively to help students navigate the financial aid process and understand the options available to fund their education.