Financial Service Representative

Arapahoe Credit Union is seeking a full-time Financial Service Representative (Member Service Representative) for the Englewood Branch. This onsite role (Monday through Friday) combines member support, product engagement, and frontline transaction processing, with a focus on accuracy and clear communication.

The position is well-suited to someone who enjoys building lasting member relationships while helping with new account banking needs, IRA requests, and BSA-related documentation. You will also support the teller line by receiving and processing member financial transactions, including deposits, withdrawals, and loan payments.

Key Responsibilities

• Assist members and potential members with credit union needs in person and over the phone
• Spot cross-sell opportunities and successfully cross-sell ACU’s products and services
• Support members with IRA requests
• Identify opportunities to improve the department’s operating methods and procedures
• Determine when transactions or situations require BSA documentation and ensure it is completed and submitted
• Assist the teller line by receiving and processing member financial transactions, including deposits, withdrawals, and loan payments
• Maintain a high level of accuracy in all member interactions and transaction processing

Requirements

• Proficiency with new account setup and credit union banking relationship management is required
• Credit union or banking experience is required
• At minimum, one to twelve months of similar or related experience is needed
• IRA background is a plus
• Strong relationship-building skills and the ability to anticipate and exceed member financial needs through active promotion, sales, and service delivery
• Superior communication skills in person, by telephone, and in writing
• Demonstrate friendly, prompt, professional, and accurate service to members and coworkers
• Maintain a professional work environment and business-like appearance while representing the credit union at all times
• Maintain a dependable record of attendance and timeliness
• Ability to exercise trust and diplomacy, along with normal courtesy and tact
• Work involves extensive personal contact and may be sensitive or personal in nature
• Bilingual Spanish is preferred but not required

Compensation and Schedule

• Location: Englewood, CO (onsite)
• Schedule: Monday through Friday, full-time (40 hours)
• Pay: USD 21 to 23 per hour

Benefits

• Competitive salary
• Incentive opportunities
• Health insurance including medical, dental, and vision
• Retirement benefits
• Employer-paid life insurance, short-term and long-term disability policies
• Paid Time Off
• Flexible Spending Accounts (FSA)
• Tuition Reimbursement