Senior Financial Services Representative

MISSION FEDERAL CREDIT UNION offers a supportive, member-focused environment with an award-winning workplace culture and clear opportunities to build your career in financial services. This onsite role in Poway, CA provides competitive pay (USD 26 - 31 per hour) and a benefits package designed for long-term stability, including a full 6% 401(k) match, comprehensive medical, dental, and vision coverage, and paid time off.

What You’ll Do

As a Senior Financial Services Representative, you serve as a trusted resource for members by delivering service that starts with a warm welcome and continues through account openings, loan support, and ongoing relationship building. You will help members explore the right products and services while supporting branch operations through documentation, compliance, and team mentorship.

• Proactively greet and assist members, delivering exceptional service.
• Open new accounts and add additional products for both new and existing members.
• Process and fund consumer loan applications; assist with real estate loan applications.
• Analyze member needs and recommend appropriate financial products and services.
• Generate qualified referrals to business partners, including Investments and Auto Loan specialists.
• Conduct follow-up calls to confirm satisfaction and identify additional ways to support member needs.
• Promote digital banking solutions and educate members on available self-service tools.
• Resolve account inquiries through research and account follow-up as needed.
• Consistently meet or exceed individual and branch sales and referral goals.
• Participate in branch sales initiatives, community events, and business development activities.
• Serve as a resource and mentor to Tellers, Universal Service Representatives, and Financial Services Representatives.
• Provide supervisory overrides and support to minimize risk and ensure compliance; may act in a supervisory capacity in the absence of branch management.
• Prepare account and loan documentation in line with regulatory requirements and internal procedures.
• Support branch opening and closing procedures, certifications, and balancing activities, including cash, vault, and dual-control processes.
• Ensure compliance with security procedures, banking regulations, and BSA requirements; maintain current knowledge of products, services, policies, and regulations.
• Complete required compliance and professional development training.

Benefits

• Competitive compensation
• 18 days of PTO during your first year
• 12 paid holidays annually
• Full 6% 401(k) match
• Comprehensive medical, dental, and vision coverage
• Life insurance and additional voluntary benefits
• Employee wellness resources, including an on-site gym
• Career development opportunities
• Award-winning workplace culture

Requirements

• High School Diploma, GED, or equivalent
• Minimum 3 years of experience in a bank, credit union, or financial institution
• At least 12 months of experience opening new accounts and processing or referring loan applications
• Demonstrated success in sales, referrals, and relationship building
• Intermediate computer skills, including Microsoft Office
• Strong communication, organizational, and time-management skills
• Ability to multitask and adapt in a fast-paced, member-focused environment

Preferred Qualifications

• Real estate lending knowledge or experience
• Previous leadership or supervisory experience
• Experience with Symitar or similar core banking systems
• Notary Public Commission or willingness to obtain
• Ability to obtain Mortgage Loan Originator (MLO) registration within one year of hire