Financial Service Representative

Heights Finance Corporation is hiring a Financial Service Representative in Kankakee, IL (onsite). This full-time role centers on helping customers through the loan process while supporting growth through consultative outreach. You will join a team that invests in training and mentoring, with benefits that start early and support your wellbeing and development.

Work location: 70 Meadowview Center, Ste 402, Kankakee, IL 60901
Pay: $16.75 - $23.25 per hour (base range reflects the state average; final hourly rate depends on factors including location, skills, knowledge, competencies, and experience)
Schedule: Full time, Monday through Friday, 8:30am to 5:30pm, with evenings and weekends based on business needs/peak seasons

What You’ll Do

• Provide exceptional support to new and existing customers, guiding them through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Handle inbound calls confidently and make proactive outbound calls to attract new business and promote offerings.
• Work with customers on past-due accounts by offering solutions and pursuing resolution.
• Participate in hands-on training, including one-on-one mentoring, to build skills and confidence.
• Follow regulatory guidelines and company policies to protect customer information and company assets.

What We’re Looking For

• A genuine desire to help others and deliver top-tier service in every interaction.
• Confidence promoting products and services that align with customer needs.
• Strong verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative mindset with interest in contributing to team success.
• Education: High school diploma or equivalent required.
• Plus: College coursework or degree.
• Experience: Customer service, sales, or consumer finance is preferred but not required, training provided.

Benefits and Support

• Paid Time Off
• Medical, Dental, and Vision
• 401(K) with company match
• Eligible for benefits starting day one; 30 days post hire beginning on the 1st of the month
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program

Additional Information: This employer participates in E-Verify for US-based hires.