Heights Finance Corporation is seeking a bilingual (Spanish) Financial Service Representative in Edinburg, TX to support customers through the loan process, contribute to sales growth, and help manage past-due accounts in alignment with regulatory expectations.
Role Overview
In this full-time, onsite position, you will handle both inbound and outbound call activity, provide exceptional service to new and existing customers, and support consultative conversations that guide customers to appropriate financial products. The role also includes delinquency management support, participation in hands-on training, and ongoing adherence to company policies and regulatory guidelines.
Key Responsibilities
- Provide outstanding support to new and existing customers, guiding them through the loan process with professionalism.
- Apply consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Manage inbound calls and complete proactive outbound calls to attract new business and promote offerings.
- Work with customers on past-due accounts by offering solutions and supporting progress toward resolution.
- Complete a hands-on training program with one-on-one mentoring to build skills and confidence.
- Follow regulatory guidelines and company policies to protect customer information and company assets.
Required Qualifications
- A genuine desire to help others and deliver top-tier service in every interaction.
- Confidence in promoting products and services that meet customer needs.
- Excellent verbal and written communication skills, including the ability to build rapport quickly.
- Ability to think on your feet and offer creative solutions to customer challenges.
- Willingness to learn new systems and processes in a dynamic environment.
- Collaborative mindset with interest in contributing to team success.
- High School diploma or equivalent required; college coursework or degree is a plus.
- Experience in customer service, sales, or consumer finance preferred but not required, with training provided for the right candidate.
Compensation
Hourly rate: USD 15.50 - 22.50 (base hourly range). The actual base hourly offered will be determined based on factors including location, skills, knowledge, competencies, and experience.
Work Location
2703 W. University Drive, Edinburg, TX 78539 (onsite)
Schedule
Full Time: Monday through Friday, 8:30am to 5:30pm. Evenings and weekends may be required based on business needs and peak seasons.
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- Other voluntary coverages
- 401(K) program with company match
- Benefits eligible starting day one
- Tuition Reimbursement
- Leadership Development Programs
- Employee Assistance Program
- Emergency Relief Fund
- Attain4All
- Potential to earn through the Monthly Bonus Program
Additional Information
This employer participates in E-Verify for US-based hires.
Keywords
Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections
