Finance Jobs in Kankakee, IL

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Financial Service Representative

Heights Finance Corporation Kankakee, IL

Kankakee, IL

Today

$16 - $23/hr Full time Client Service Financial Services Loan Processing

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Job Description

Heights Finance Corporation is hiring a Financial Service Representative in Kankakee, IL (onsite). This full-time role centers on helping customers through the loan process while supporting growth through consultative outreach. You will join a team that invests in training and mentoring, with benefits that start early and support your wellbeing and development.

Work location: 70 Meadowview Center, Ste 402, Kankakee, IL 60901
Pay: $16.75 - $23.25 per hour (base range reflects the state average; final hourly rate depends on factors including location, skills, knowledge, competencies, and experience)
Schedule: Full time, Monday through Friday, 8:30am to 5:30pm, with evenings and weekends based on business needs/peak seasons

What You’ll Do

Provide exceptional support to new and existing customers, guiding them through the loan process with care and professionalism.
Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Handle inbound calls confidently and make proactive outbound calls to attract new business and promote offerings.
Work with customers on past-due accounts by offering solutions and pursuing resolution.
Participate in hands-on training, including one-on-one mentoring, to build skills and confidence.
Follow regulatory guidelines and company policies to protect customer information and company assets.

What We’re Looking For

A genuine desire to help others and deliver top-tier service in every interaction.
Confidence promoting products and services that align with customer needs.
Strong verbal and written communication skills, with the ability to build rapport quickly.
Ability to think on your feet and offer creative solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
Collaborative mindset with interest in contributing to team success.
Education: High school diploma or equivalent required.
Plus: College coursework or degree.
Experience: Customer service, sales, or consumer finance is preferred but not required, training provided.

Benefits and Support

Paid Time Off
Medical, Dental, and Vision
401(K) with company match
Eligible for benefits starting day one; 30 days post hire beginning on the 1st of the month
Employee Assistance Program
Emergency Relief Fund
Diversity and Inclusion Council
Tuition Reimbursement
Leadership Development Programs
Potential to earn through the Monthly Bonus Program

Additional Information: This employer participates in E-Verify for US-based hires.

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