Heights Finance Corporation is hiring a Financial Service Representative to support customers in Fort Worth, TX through every step of the loan journey. In this onsite role, you will combine customer service with consultative selling, help manage past-due accounts, and follow regulatory and company requirements while building skills through hands-on training.
You will be at the center of customer interactions, handling both inbound and outbound calls, using a consultative approach to educate customers on financial products, and working toward loan process success and resolution on past-due accounts. The position also includes one-on-one mentoring as part of a training program designed to build confidence and capability.
What you’ll do
- Deliver outstanding support to new and existing customers, guiding them through the loan process with professionalism.
- Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
- Handle inbound calls and make proactive outbound calls to attract new business and promote offerings.
- Work with customers on past-due accounts, offering solutions and collaborating toward resolution.
- Participate in a hands-on training program with one-on-one mentoring to develop skills and confidence.
- Follow regulatory guidelines and company policies to protect customer information and company assets.
What you bring
- A genuine desire to help others and provide top-tier service in every interaction.
- Confidence promoting products and services that meet customer needs.
- Excellent verbal and written communication skills, with the ability to build rapport quickly.
- Ability to think on your feet and offer creative solutions to customer challenges.
- Willingness to learn new systems and processes in a dynamic environment.
- Collaborative mindset with a desire to contribute to team success.
- High School diploma or equivalent required; college coursework or degree is a plus.
- Experience in customer service, sales, or consumer finance is preferred but not required, as training will be provided.
Compensation and schedule
- Hourly pay: $18.50 to $25.50
- Hours: Full Time, Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs and peak seasons
Benefits
- Paid Time Off
- Medical, Dental, and Vision
- Other voluntary coverages
- 401(K) program with company match
- Eligibility for benefits starting day one
- Tuition Reimbursement
- Employee Assistance Program
- Emergency Relief Fund
- Attain4All
- Leadership Development Programs
- Potential to earn through the Monthly Bonus Program
Location
2625 Whitmore St Suite 151, Fort Worth, TX 76107 (onsite)
NOTICE TO ATTAIN FINANCE JOB APPLICANTS: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives’ email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.
