Electronic Support Services Assistant

Support the credit union’s electronic services operations by handling back office processing and member support for payment and card-related programs.

Responsibilities

• Complete back office functions for the credit union with a focus on timely processing
• Perform day to day duties related to ACH transactions and ATM/Debit Cards
• Support VISA and the Courtesy Pay Program through required operational workflows
• Assist members with inquiries, including research and complaint resolution support

Requirements

• High school or equivalent education required
• 1 year of demonstrated customer service experience preferred
• 1 year experience working in a Credit Union or Bank preferred
• Honolulu, HI 96817 required
• Successful completion of employment verification and a background check is required

Compensation & Location

• Location: Honolulu, HI (onsite)
• Hourly pay: USD 18 - 20

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Our Culture

• Stable: traditional with strong, established processes
• People-Oriented: supportive and fair work environment
• Team-Driven: cooperative and collaborative

Remote Work

• Not available