Licensed Financial Services Representative (Personal Banker)

First Citizens Bank is hiring a Licensed Financial Services Representative (Personal Banker) for an onsite role in Winston-Salem, NC. This position supports branch sales and service delivery by helping customers open deposit accounts and access related banking services, while also identifying and referring sales opportunities. The role may be filled as licensed or non-licensed and includes meeting sales and service standards while following regulations and established procedures.

What you’ll do

• Drive individual and/or team financial, production, and relationship results aligned to assigned metrics and goals.
• Engage with customers, prospects, and referral sources through proactive outreach and consistent sales follow-through.
• Initiate customer conversations to uncover sales and referral opportunities.
• Listen attentively, ask insightful questions to understand customer needs and preferences, and take prompt action to address immediate needs.
• Provide relevant financial guidance through appropriate partnering, planning, and preparation to support informed decision-making.
• Foster collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Optimize day-to-day performance by seeking coaching, supporting Bank initiatives, and leveraging available tools.
• Represent the Bank in the community by participating in civic and community events to generate additional business and identify potential CRA opportunities.
• Maintain compliance with all regulations, bank policies, procedures, and delegated authorities to manage risk across credit, operational, reputational, regulatory, and legal areas of personal interactions, customer transactions, and financial exposures.
• Complete all required training by established deadlines and perform general office management duties as assigned to support operational efficiency.
• In deposit-taking roles, ensure accountability for transaction accuracy and operational efficiency of that function, with outcomes tied to both individual contribution and team performance.

What you bring

• Ability to apply a structured sales process.
• Financial guidance and expertise, supported by financial literacy.
• Knowledge of retail banking products and services and confidence in building productive relationships.
• Sales outreach experience and strong written and verbal communication.
• Self-starter with discipline to manage daily calling activity to achieve required results.
• Customer service skills that build trust and confidence with clients.
• Interpersonal comfort and confidence in proactively engaging in conversation.
• Adaptability to learn and adapt quickly to new information and technology.
• Teamwork focus on building strong working relationships both within the team and cross-functionally.
• Ability to influence by building rapport with different personalities and driving positive results.
• Agility to process information and move quickly through problem resolution.
• Must have or acquire Series 6 or 7, 63, and state-specific life insurance licenses within a reasonable timeframe of hire date.

Minimum education and experience

• Bachelor’s Degree and 1 years’ experience in Sales, customer service, or lending
• OR High School Diploma or GED/Equivalent and 5 years’ experience in Sales, customer service, or lending
• OR 6 months of experience in a customer support role at First Citizens Bank
• OR participation in a First Citizens career development program

Preferred experience

• Financial services sales, telephone sales
• One year experience in a licensed sales role

Benefits

First Citizens Bank offers a benefits program. More information is available here: https://jobs.firstcitizens.com/benefits.