Licensed Office Professional (Financial Associate)

SCOTT HERRMANN SHORELINE GROUP offers a collaborative, team‑oriented environment in Madison, WI with a strong focus on work‑life balance and meaningful client impact. This onsite role provides growth potential through training and licensing support, along with competitive pay of $20 to $28 per hour. The Licensed Office Professional supports Financial Advisors by handling licensed administrative tasks, assisting clients, and performing a range of financial and administrative work to ensure excellent service.

Responsibilities

• Act as the front line for clients by answering calls, greeting visitors, and delivering courteous, responsive service.
• Handle client inquiries, research account questions, and provide timely updates.
• Share fund values and address securities related questions; if licensed, assist with variable insurance and annuities.
• Perform daily administrative duties such as managing office supplies, handling mail, and maintaining office systems.
• Draft and coordinate routine correspondence, reports, and select projects as needed.
• Support client engagement by scheduling meetings for Financial Advisors with clients.
• Maintain the contact management system with client preferences and key details.
• Assist Financial Advisors with meeting preparation, follow-ups, and product change support.
• Contribute to marketing and outreach efforts, including direct mail, seminars, fraternal activities, and client events.
• Manage client financial data and support research for securities recommendations or investment guidance.
• Process securities trade orders, including unsolicited trades when licensed to do so.
• Explain and assist with insurance coverage inquiries, including issuing certificates, endorsements, and contracts.
• Support variable insurance and annuities transactions if licensed.
• Adapt to additional responsibilities as business needs and licensure allow.

Requirements

• Positive, service‑minded approach with a genuine enjoyment of helping people.
• Minimum 2 years of administrative experience within a financial services organization.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Tech‑savvy, proficient with Microsoft Office (Word, Excel, PowerPoint) and willing to learn additional financial tools.
• Life and Health insurance license is required.
• Securities licenses Series 7 and 66, or Series 6 and 63, are required.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Benefits

• A fun, team‑oriented workplace where your contributions are valued.
• Work‑life balance that respects your time and well‑being.
• Growth potential with training and licensing support.
• Competitive pay with bonus opportunities, insurance, and paid time off.
• Meaningful work that makes a real difference in clients’ lives.

Background Check

Background verification is part of Shoreline Group's recruiting process. Fingerprinting may be required for FINRA registration and submission to the FBI for nationwide records checks. Thrivent Financial will conduct background checks and fingerprinting. If a candidate refuses or fails a background check, they remain eligible for hire.