Operations Business Analyst II - Finance Enablement

Unum Group is seeking an Operations Business Analyst II within the Finance organization to support transformation work for Finance Planning and Analysis teams. In this onsite role in Chattanooga, TN, you will partner with finance and cross-functional stakeholders to assess current-state processes, define clear requirements, shape practical solutions, and help teams adopt what they build.

The position offers a competitive compensation range of $63,500 - $120,000 per year, along with a benefits package designed to support health, wellbeing, and long-term financial security.

Responsibilities

• Lead, facilitate, and drive requirement elicitation and validation for large, highly complex, and/or cross-functional initiatives by partnering with finance stakeholders to collect requirements that are complete, correct, prioritized, unambiguous, verifiable, and comprehensive.
• Select appropriate requirement elicitation techniques, explore alternatives, and address the full scope of business needs to confirm what matters most.
• Document procedures and create operational readiness plans to support successful rollout.
• Understand the purpose of business functions, including the processes that accomplish work and deliver value.
• Support project management where gaps exist by developing project plans, conducting agile ceremonies, and ensuring timely turnover of deliverables.
• Develop moderate to complex prototypes to visually illustrate requirements.
• Identify, analyze, and drive resolution of complex problems in collaboration with project management to influence final solutions.
• Pull together data from multiple disparate sources, assess impacts of proposed system changes, and create cohesive solution narratives with next steps aligned to project goals and strategic direction.
• Think beyond the current initiative by identifying how the solution could be reused or expanded in future efforts.
• Translate complex business, system, and non-functional requirements into clear, concise, traceable functional requirements, documented in a comprehensive repository.
• Run and participate in meetings and sessions; present complex information clearly and respond to questions from functional and cross-functional groups at all levels.
• Build cooperative working relationships to influence, negotiate, and resolve challenging situations early.
• Organize efficiently with an appropriate sense of urgency; delegate to drive progress, notify management when timelines cannot be met, and recommend alternatives to minimize delays.
• Mentor junior analysts on elicitation techniques and on creating artifacts from simple through advanced levels, including delegation and general knowledge sharing.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years of systems and business analysis experience.
• Extensive/proven knowledge of:
  • Requirement gathering, work decomposition, and change management processes
  • Project management processes
  • Agile methodology and ways of working
• Strong ability to understand technical vernacular and translate business needs into technology solutions.
• Intermediate to advanced understanding of databases and SQL.
• Experience in finance or finance transformation capacity for life and health insurance or related financial services.
• Extensive experience estimating business efforts and acting as a business liaison for mid to long-range planning and analysis sessions on large, complex, and/or cross-functional projects.
• Ability to gather, track, and analyze data sources for processes requiring substantial technical understanding.
• Self-starter who adapts effectively in a rapidly changing business and technical environment.
• Strong mentoring skills and understanding of team dynamics.
• Ability to navigate ambiguity on large, complex projects and coach other BAs and/or SMEs through unclear situations.
• Demonstrated ability to promote the benefits of change and act as a catalyst for change.
• Effective facilitation skills for requirement sessions and presentations to large groups at all levels.
• Positive, professional approach to resolving issues and negotiations.
• Highly effective communication skills (verbal and written), including selecting appropriate mediums such as e-mail, conference calls, PowerPoint, Microsoft Office, and Microsoft Visio.
• Strong listening and comprehension skills.
• Excellent consultative and advisory skills.

Technologies

• SQL
• E-mail
• Conference calls
• PowerPoint
• Microsoft Office
• Microsoft Visio

Benefits

• Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Performance Based Incentive Plans
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether or not you contribute

Application end date: November 05