Principal Embedded Technical Customer Advisor, Financial Services - North America

Lead a hands-on, embedded technical advisory engagement with strategic Financial Services customers to design scalable SAS solutions and drive measurable outcomes.

Responsibilities

• Run deep-dive workshops to map customers’ current operational environments and define an evolving SAS ecosystem aligned to their needs.
• Act as an on-site subject matter expert, recommending best practices to maximize the value, usage, and usability of SAS solutions.
• Create and deliver technically rigorous demonstrations, prototypes, and proofs of value using customer data and use cases.
• Collaborate with Account Executives to plan and implement customer retention, post-sale adoption, and expansion strategies.
• Configure SAS solutions and supporting products to support validation, knowledge sharing, and demonstration activities.
• Coordinate with sales, pre-sales, technical support, product management, and partners to implement and optimize solutions in customer environments.
• Maintain advanced knowledge of SAS offerings, third-party technologies, competitive information, and industry trends, then apply insights to customer opportunities.
• Follow applicable security policies and processes to support the organization’s secure software development goals.
• Model SAS values including curiosity, passion, authenticity, and accountability in day-to-day work.
• Mentor other embedded resources to support career and skill growth.

Requirements

• Bachelor’s degree in mathematics, statistics, data science, business, computer science or a related field.
• Minimum 12 years of experience in technical sales, solutions architecture, systems engineering, application development, project management, customer advisory, or related technical customer-facing roles.
• Demonstrated ability to influence executive and technical stakeholders at large Financial Services organizations across Technology, Operations, Data & Analytics, and Line of Business leadership teams.
• Proficiency in technical change enablement, user adoption frameworks, and value realization tracking, including usage KPIs, post-sale enablement roadmaps, and center-of-excellence structures.
• Expertise in identifying fast-moving consumer fraud vectors across digital channels, including cross-channel behavioral profiling to evaluate transactions in milliseconds while minimizing false positives and customer friction.
• Experience integrating adaptive analytics into enterprise decisioning engines to respond to evolving consumer fraud tactics.
• Experience serving as a trusted advisor to executive stakeholders (e.g., CIOs, CTOs, Data Officers, Risk Officers, or Line of Business Leaders), aligning technology investments to business outcomes.
• Equivalent combination of related education, training, and experience may be considered in place of the listed qualifications.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• Medical plan options include PPO with low annual deductible and copays, and HDHP with a health savings account with a contribution from SAS.
• Onsite Health Care Center (HQ) free to employees and family members enrolled in the PPO plan; pharmacy ships prescriptions with no additional charge.
• Industry-leading 401k plan.
• Tuition Assistance Program and programs/resources to support development.
• Generous time away including vacation time, a variety of paid holidays, and a U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave, and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Additional Competencies, Knowledge and Skills

• Building Customer Relationships: Understands needs, ensures satisfaction, proactively resolves issues, and maintains confidence and loyalty.
• Driving For Results: Sets ambitious goals, measures progress effectively, and continuously improves to meet or exceed objectives.
• Influencing: Gains acceptance of ideas and secures commitment by engaging stakeholders, addressing concerns, and building a compelling case for change.
• Creating Demand through Insight: Identifies root causes of customer business challenges and delivers insights that reveal problems or opportunities and demonstrate long-term business value.
• Transformation Track Record: Leads enterprise-scale cloud, data, AI, or analytics transformation programs with measurable outcomes such as platform adoption, operational modernization, risk reduction, or revenue growth.

Additional Information

• Applicants must be legally authorized to work in the United States and should not require sponsorship for employment visa status now or in the future.
• SAS is an equal opportunity employer.
• Resumes may be considered in the order they are received.
• Certain job functions may require access to technology or software subject to export/import regulations; SAS may request nationality or citizenship information for trade compliance purposes.
• SAS only sends emails from verified sas.com addresses and never asks for sensitive personal information or money. If you have doubts about authenticity, contact [email protected].