Senior Financial Services Representative

On-site Senior Relationship Banker role in Escondido, CA, focused on member service, account growth, and support for consumer and real estate lending workflows.

Responsibilities

• Proactively greet and assist members to deliver exceptional, relationship-based service
• Open new accounts and add additional products for both new and existing members
• Process and fund consumer loan applications; assist with real estate loan applications
• Assess member needs and recommend suitable products and services
• Generate qualified referrals to business partners, including Investments and Auto Loan specialists
• Follow up with members via calls to confirm satisfaction and uncover additional support opportunities
• Promote digital banking solutions and educate members on self-service tools
• Resolve account inquiries by completing account research and follow-up as needed
• Meet or exceed individual and branch sales and referral goals consistently
• Support branch sales initiatives, community events, and business development activities
• Act as a resource and mentor to Tellers, Universal Service Representatives, and Financial Services Representatives
• Provide supervisory overrides and support while helping minimize risk and maintain compliance
• Share best practices and reinforce service and sales standards
• May serve in a supervisory capacity when branch management is absent
• Prepare account and loan documentation in line with regulatory requirements and internal procedures
• Support branch opening and closing procedures, certifications, and balancing activities
• Assist with cash, vault, and dual-control processes
• Ensure compliance with security procedures, banking regulations, and BSA requirements
• Maintain current knowledge of products, services, policies, and industry regulations
• Complete required compliance and professional development training

Requirements

• Education: High School Diploma, GED, or equivalent
• Experience: Minimum of 3 years in a bank, credit union, or financial institution
• Loan/account experience: At least 12 months opening new accounts and processing or referring loan applications
• Proven success in sales, referrals, and relationship building
• Computer skills: Intermediate skills, including Microsoft Office
• Strong communication, organization, and time-management abilities
• Ability to multitask and adapt in a fast-paced, member-focused environment

Preferred Qualifications

• Real estate lending knowledge or experience
• Previous leadership or supervisory experience
• Experience with Symitar or similar core banking systems
• Notary Public Commission or willingness to obtain
• Ability to obtain Mortgage Loan Originator (MLO) registration within one year of hire

Technologies

• Microsoft Office

Benefits

• Competitive compensation: USD 26 to 33 per hour
• 18 days of PTO during your first year
• 12 paid holidays annually
• Full 6% 401(k) match
• Comprehensive medical, dental, and vision coverage
• Life insurance and additional voluntary benefits
• Employee wellness resources, including an on-site gym
• Career development opportunities
• Award-winning workplace culture