Financial Assistance

Financial Assistance Finance Jobs

3 jobs found

Today

Financial Counselor and collector

Ledgent Finance & Accounting Covina, CA

Covina, CA

Today

Up to $25/hr Full time Client Advisor Client Relations Client Service

Apply Now

Job Description

The Financial Counselor and collector position is a front-facing role in Covina, CA, supporting patients as they navigate financial assistance and payment options related to hospital services. The work includes meeting with patients, guiding applications, and helping identify available resources to support reimbursement.

Key Responsibilities

Meet with patients to review financial obligations and available assistance options.
Support patients with Medi-Cal, Medicaid, and other financial aid applications.
Identify and secure all available sources of financial assistance.
Assist with maximizing reimbursement for hospital services.
Deliver outstanding customer service and provide support to patients throughout the process.

Required Qualifications

Experience with Medi-Cal and Medicaid.
Previous healthcare financial counseling, patient access, or related experience preferred.
Strong communication and customer service skills.
Comfort working directly with patients in a hospital setting.

Work Location and Schedule

Location: Covina, CA (onsite)
Schedule: Monday-Friday, 7:00 AM–3:30 PM

Compensation and Employment Type

Pay: USD 25 per hourly
Employment Type: Temp-to-Hire

View full job page →

2d ago

Financial Counselor II - Chemotherapy

Christus Health Santa Fe, NM

Santa Fe, NM

2d ago

Full time Analytical Skills Client Education Client Relations

Apply Now

Job Description

At Christus Health in Santa Fe, New Mexico, this full-time Financial Counselor II - Chemotherapy role supports patients and care teams by reviewing self-pay and limited or exhausted insurance accounts to determine voluntary free care and financial assistance eligibility. The position involves direct patient interviews and financial counseling before, during, and after admission, with a focus on accurate estimates, documentation, and coordinated payment planning.

What you’ll do

Analyze and review self-pay accounts to determine eligibility for voluntary free care.
Interview patients and provide financial counseling by estimating balances due and identifying payment opportunities.
Work with patients, physicians, social workers, and other hospital staff to guide applications for available assistance.
Secure payment or a contract for payment and establish financial arrangements before admission, upon admission, and at discharge.
Complete daily review of pre-admits and in-house accounts identified as self-pay or limited insurance, including insured patients who owe deductibles, co-pays, or co-insurance.
Review daily reports that identify self-pay patients and coordinate with inpatient teams to identify insured and under-insured patients for collections efforts.
Initiate follow-up, investigate additional resources, and manage actions related to deposits, discharges, and transfers.
Visit with patients and families to make payment arrangements and determine charity care and/or Medicaid eligibility.
Assist patients with billing issues and questions about insurance coverage.
Respond to inquiries from patients, physicians, and physician staff regarding estimated costs for diagnostic tests, surgical procedures, inpatient visits, and outpatient services.
Maintain a file of estimated charges for inpatient, outpatient, and surgical procedures, updated with current charge information.
Quote deposit amounts and consistently document payment arrangements previously agreed upon before services are required.
Maintain completed and signed hospital service agreement forms in the designated office file.
Document patient inquiries and requests for financial assistance approval and file them in the designated office file.
Follow up to obtain supporting documentation required by Corporate Management Directives to substantiate eligibility for charity care or discounted care.
Ensure required patient documentation is present, including insurance cards, hospital consent forms, and financial assistance forms.
Use online tools to verify insurance benefits, run medical necessity, determine estimates, and process upfront collections.
Answer the Medicare Secondary Payor Questionnaire.
Cover cashier responsibilities and be available to register patients, verify insurance, and complete pre-cert/authorizations/notifications.

Registration, scheduling, and documentation

Obtain and accurately input all required scheduling and registration data, including patient demographics, financial information, guarantor details, and relevant encounter notes.
Prioritize and complete registrations/scheduling in a consistent, courteous, professional, accurate, and timely manner.
Ensure each patient is assigned only one medical record number.
Select the appropriate patient type based on department and services required.
Communicate the purpose of required hospital documents and obtain patient or legal guardian signatures, including knowledge of documents such as:
- Hospital care consent
- Notice of Visit
- Health Information Exchange (HIE)
- Important Message from Medicare (IMM)
- Medicare Outpatient Observation Notice (MOON)
- Financial Assistance Application
- Notice of Privacy Practices
- Patient Rights
Document in account notes and verify eligibility and obtain necessary authorizations for services rendered.
Document all patient inquiries and requests for financial assistance approval, and complete associated follow-up.

Insurance verification and customer support

Verify eligibility and obtain necessary authorizations for services rendered.
Demonstrate accuracy in selecting insurance plans and reviewing notes on pre-admitted accounts.
Review and explain previous accounts with patients in a courteous and professional manner.
Contribute to and achieve collection initiatives while meeting customer needs and building productive relationships.
Greet patients professionally, call patients by name, and ask if they may have special needs.

Daily accuracy and cash handling

Review data and systems daily to ensure accuracy and request additional education information when necessary.
Complete daily reconciliation and balance cash deposits, including reporting to the treasurer.

Location and schedule

Location: Santa Fe, NM (onsite)
Work schedule: 5 Days - 8 Hours
Work type: Full Time

Minimum qualifications

Education: High School Diploma
Minimum experience: 3 years
Additional experience noted: Three to five years Hospital Business Office or reimbursement/collections

View full job page →

6mo ago

PSR/Financial Counselor

La Familia Medical Center Santa Fe, NM

Santa Fe, NM

6mo ago Closed

Full time Bilingual Counselor Eligibility

This position is no longer accepting applications (closed Apr 18, 2026).

Job Description

Position Overview

La Familia Medical Center in Santa Fe, NM 87501 invites applications for a PSR/Financial Counselor. Under the direction of the Chief Administrative Officer, the PSR/Financial Counselor (FC) provides general education, outreach and in-person Medicaid enrollment and assists all patients through the healthcare system by acting as a patient advocate.

Essential Responsibilities

Fulfills the Federal and State contracts as required.
Provides general education about expanded Medicaid and enrolls patients when necessary.
Provides education about the New Mexico Health Insurance Exchange (the Exchange) and enrolls patients as needed.
Assists all patients through the healthcare system by acting as a patient advocate.
Reviews a patient’s account before scheduled appointments to ensure accuracy; notes missing information to be collected at check-in.
Verifies insurance eligibility upon appointments being made.
Supports efforts to comply with CMS requirements to provide Good Faith Estimate’s (GFE) to appropriate patients.
Counsels patients who are unable to pay for their visit and arranges a payment agreement plan suitable for the patient and organization.
Determines patients’ financial status and makes arrangements for financial assistance programs when the patient qualifies.
Obtains required information by interviewing applicants, family members and others, completes applications and confirms information for accuracy.
Determines eligibility by applying regulations and guidelines to information provided in application documents.
Verifies client’s continued eligibility by reviewing and verifying updated information in the client’s file.
Obtains approval of applications by submitting determinations for review and following up as required for finalization.
Educates program applicants/clients by explaining program requirements, options, interpretations and determinations, and follows up with the patient during the approval process.
Assists in maintaining appropriate patient records for continuity of care, treatment planning, and patient tracking.
Prepares and submits all required patient and activity reports accurately and in a timely manner.
Verifies and ensures all preliminary information has been received and that all accounts are ready for billing with adequate supporting documentation.
Contributes to team effort by following policies and procedures, participating in quality reviews, reporting needed changes, and achieving related results as needed.
Participates in data gathering for financial reporting.
Works closely with the Billing Department to ensure clean claim submissions.
Performs all essential duties and responsibilities of a PSR when needed.
Performs all essential duties and responsibilities of an Operator when needed.
Performs other duties as assigned.

Education, Experience and Skills/Training

High school diploma or equivalent required.
A minimum of two years of experience in medical/dental operations in the areas of patient reception, patient registration, patient cashiering, and patient referrals.
Must possess sufficient prior work experience in progressively more responsible positions during which the skills and abilities to perform all the essential functions have been demonstrated at a consistently competent level.
CPR Certification, required.
Fluent in both English and Spanish, required.

Leave Benefits

Three (3) weeks of annual leave.
Up to two (2) weeks of annual sick leave.
Eight (3) paid holidays.
Two (2) paid personal days.
Accruals and holidays are prorated for part-time employees.

Insurance Benefits

Medical
Dental
Vision coverage available for staff and eligible family members, including domestic partners
Paid term life insurance (flat $25,000)
Paid short term disability
Optional life
Critical care
Medical and dependent care expense accounts
Health savings account
403(b) retirement savings plan (eligible for company match after 12 months of employment)

Bargaining Unit Position

Union: Non-Union: X

La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.

View full job page →

Financial Assistance Finance Jobs

Financial Counselor and collector

Financial Counselor II - Chemotherapy

PSR/Financial Counselor

Get Financial Assistance Finance Jobs alerts