Financial Operations Specialist II (Equipment Finance)

Hybrid financial operations role supporting the Equipment Finance Division with compliance-focused workflows, transaction processing, reconciliations, and issue resolution.

• Facilitate end-to-end processes and day-to-day workflow while ensuring adherence to applicable regulations and internal policies
• Maintain records and operational systems required for business execution
• Post payment transactions, update account information, answer payment-related inquiries, and resolve issues aligned to service standards and business goals
• Receive and review incoming remittance, including checks, electronic funds transfers, credit card payments, and other payment types
• Process customer/dealer refunds for overpayments, including obtaining the proper authorization and approvals
• Set up, update, and cancel ACH payments as required, ensuring accurate and up-to-date information for successful transactions
• Perform GAO reconciliation by comparing cash posting activity to bank deposits, identifying discrepancies, and investigating payment processing errors
• Manage suspense items through regular reviews and analysis, identifying trends and improvement opportunities
• Use the Five9 system for weekly outreach and research activities to partner with customers and internal stakeholders to resolve outstanding suspense items in a timely manner
• Identify opportunities for process improvement, including diagnosing workflow inefficiencies
• Complete assigned cases within SLA parameters with accurate operational judgment
• Complete daily, weekly, and monthly reports using MS Access and Excel
• Follow, develop, and implement quality assurance procedures and methodologies to surface potential issues, discrepancies, or risks in financial operations
• Resolve audits and reviews of financial transactions, records, and processes to maintain compliance with regulatory standards and company policies
• Contract and asset maintenance support: review and assess contract terms, ensure compliance with contract requirements, resolve disputes, monitor performance, and make amendments or updates as needed
• Assist with research and clearing variances across different payment-related scenarios
• Support and enable team effectiveness by guiding and assisting less experienced team members as needed
• Learn group and business policies, procedures, and business systems
• Learn and implement core values; complete assigned compliance and regulatory courses within required deadlines
• Complete contemplated assignments within expected timeframes; support management initiatives and special projects related to maximizing portfolio performance, including cross-functional assignments
• Perform system testing as required by management

Requirements

• Bachelor's Degree and 1 year of experience in Banking, Finance, or Accounting
• High School Diploma or GED and 5 years of experience in Banking, Finance, or Accounting

Technologies

• Five9
• MS Access
• Excel

Position Specific Skills

• Multitask: manage multiple activities simultaneously or in quick succession
• Problem solving: analyze issues and apply logical reasoning to resolve complex or ambiguous problems
• Cases: complete cases within SLA parameters with accurate acumen
• Reports: complete daily, weekly, and monthly reports; MS Access and Excel familiarity
• Policies and procedures: follow, develop, and implement quality assurance procedures and methodologies
• Quality assurance: resolve audits and reviews of transactions, records, and processes for compliance with regulatory and company policy standards
• Training: learn group and business policies and procedures, learn business systems, implement core values, and complete compliance and regulatory courses on time
• Support: complete tasks within contemplated timeframes; support management initiatives and special projects; willing to learn new skills and support various functions
• Testing: perform system testing as required by management
• Variances: assist with research and clearing up all types of variances

Preferred Qualifications

• Large Financial Institution experience
• Advanced Access and Excel skills
• Pega and/or InfoLease experience
• Proven ability to follow policies and procedures