Student Financial Services Supervisor

Oversee day-to-day student financial services operations, collections, and military education programs in a Moon Township, PA onsite role.

Responsibilities

• Provide general oversight of student financial services functions
• Maintain knowledge of federal and state regulations related to collection activities
• Place delinquent accounts with a third-party billing servicer for external collections
• Review student account documentation to support placement with a third-party collection agency
• Monitor collection activity while accounts are with the third-party collection agency
• Respond to disputes and inquiries, including credit bureau disputes
• Perform reconciliation of student and delinquent receivables accounts
• Calculate and monitor associated allowances
• Monitor and complete fiscal year-end evaluation of all third-party collection agencies
• Manage payment of invoices to collection agencies
• Oversee the Student Financial Services administrator covering discount/exemption program administration, third-party invoicing, and miscellaneous scholarships
• Administer and reconcile military education programs, including:
  • Chapter 33
  • Yellow Ribbon
  • Chapter 31
  • PA National Guard
  • ROTC
  • Airforce TA
• Respond to emails from the Financial Services general email account
• Coordinate the Financial Appeals Board
• Implement various payment plans
• Handle payment processing, account adjustments, and maintain special code holds
• Apply knowledge of collection and privacy regulatory requirements
• Perform related work and other duties as assigned

Requirements

• Bachelor’s degree required
• Preferred experience: 2 to 3 years in student financial services at a higher education institution
• Customer service and student-focused approach
• Strong communication skills
• Strong organizational skills
• Collaborative mindset
• Positive attitude
• Required to pass a credit check: Yes

Position Details

• Department: Student Financial Services
• Position type: Staff Full-Time
• Exemption status: Exempt
• Location: Moon Township, PA (onsite)
• Minimum experience: 2 years
• Salary: USD 1 - 1 per hourly
• Act 153 clearance required: No
• Motor vehicle report check required (if driving on behalf of the university): No

Equal Opportunity & Reasonable Accommodation

• Commitment to diversity: RMU provides equal opportunity in educational programs and employment regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.
• Reasonable accommodation notice: Federal law requires employers to provide reasonable accommodations. Email [email protected] or call (412) 397-6270 to request accommodations for applying or performing the job.