Technical Support Specialist - Financials

ServiceTitan, Inc. is seeking a Technical Support Specialist for the Financials pillar to support customers’ most time-sensitive financial workflows. In this remote role, you will act as a first line of support and become the go-to resource for helping customers use ServiceTitan’s financial modules, troubleshoot integrations, and follow best practices that support accurate reporting.

You will be handling customer questions and technical issues across phone, chat, email, and screen-sharing sessions, while using structured support tools and testing to resolve complex cases efficiently and minimize escalations.

Key Responsibilities

• Serve as the first point of contact for customers, assisting with software questions and support needs through phone, chat, email, and screen-sharing.
• Develop strong expertise in ServiceTitan’s financial modules, including invoicing, accounts receivable, job costing, and related functionality, to deliver expert guidance and practical solutions.
• Investigate and resolve issues connected to accounting integrations, including integrations with QuickBooks, Sage Intacct, and other platforms.
• Support customers with accounting best practices inside the software, including chart of accounts setup, financial reporting, and month-end closing procedures.
• Use support tools and in-depth testing to de-escalate complex cases and help prevent issues from escalating further.

Requirements

• Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
• Strong problem-solving skills with effective critical thinking and troubleshooting ability.
• Excellent interpersonal skills, including empathy and patience, with the ability to explain complex financial and technical concepts clearly.
• Ability to work in a feedback-oriented culture and remain level-headed in a rapidly changing environment.
• Strong communication skills in both written and verbal formats.
• Customer-centric mindset with an interest in learning and a can-do attitude.
• Solid understanding of core accounting principles such as debits and credits, accrual vs. cash basis, general ledger, P&L, and balance sheets.
• Highly preferred: hands-on experience with accounting software such as QuickBooks (Desktop or Online), Sage, or similar platforms.
• Proficiency with spreadsheets for analysis and reporting, including Google Sheets or Microsoft Excel.
• Strong mathematical and analytical aptitude.
• Knowledge of the home or commercial service industry is a plus.
• Comfort with remote work while seated or standing at a desk for 6 to 8 hours at a time.

Technologies

• QuickBooks
• Sage Intacct
• QuickBooks (Desktop or Online)
• Sage
• Google Sheets
• Microsoft Excel

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with learning and development opportunities.
• Comprehensive onboarding program.
• Leadership training for Titans at all levels, plus additional programs and events.
• Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision plans, including 100% employer-paid options and 90% coverage for dependents.
• FSA and HSA.
• 401k match.
• Telehealth options including memberships to One Medical.
• Parental leave and support.
• Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement.
• On demand maternity support through Maven Maternity.
• Free breast milk shipping through Maven Milk.
• Pet insurance.
• Legal advisory services.
• Financial planning tools.

Remote Work and AI Recruitment Notice

The role is listed as Remote. ServiceTitan uses technology, including automated and AI-assisted tools, to support certain parts of the recruitment process; AI tools are not used to make hiring decisions, and all hiring decisions are made by the hiring teams.

Compensation: USD 19 to 31 per hour.