Claims Specialist (Registered Nurse) - Risk Finance

The CHRISTUS Regional Claims Specialist (Registered Nurse) represents CHRISTUS Health and its facilities and providers in the investigation, management, resolution, and defense of claims and disputes. This onsite role supports the Vice President of Litigation and the Claims Team, including work in pre-litigation and active litigation settings across affiliated health care centers.

Based in Irving, TX, the position partners clinical knowledge with legal claim management, from complaint review and investigative reporting to deposition, trial, mediation, and settlement documentation within designated authority.

Key Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Supports the Vice President of Litigation, other Clinical Regional Claims Managers, and the Claims Team with the investigation, management, resolution, and defense of liability events, claims, appeals, arbitrations, and other disputes.
• Evaluates and investigates patient and claimant complaints and demands, including on-site provider interviewing when needed, and communicates handling recommendations.
• Prepares privileged work product reports with clinical analysis and provides recommendations to the team.
• When appropriate, negotiates settlements within designated authority and prepares settlement agreements using settlement agreement language approved by the CHRISTUS Vice President of Litigation.
• Attends depositions, trials, hearings (as needed), and mediations; negotiates settlements at mediation or directly with claimant or plaintiff’s counsel within designated authority; drafts settlement agreements; analyzes MMSEA issues.
• Identifies and evaluates trends through reporting analysis of quality and risk issues to help reduce the frequency of preventable adverse occurrences, and prepares presentations to facility leadership with trends and improvement recommendations.
• Investigates assigned Events, UPLE, Injured Asserts, Attorney Asserts, Medical Review Panels, and Suits.
• Provides oversight of defense activities by coordinating with defense counsel and defense teams.
• Recommends reserves and adjustments based on follow-up investigation.
• Delivers liability analysis and investigative support to defense counsel at the start of litigation.
• Prepares status reports or other presentations for active claims aligned to regional assignments.
• Monitors trials, mock trials, jury studies, and depositions, and provides analysis and recommendations regarding litigation management to the Vice President of Litigation.
• Monitors and participates in MMSEA compliance and reporting with support from internal and external counsel.
• Monitors Outside Counsel compliance with guidelines and billing requirements.
• Interacts regularly with external attorneys regarding the oversight and management of claims and litigation matters.
• Coordinates, plans, and participates in facility claims reviews.
• Participates in system teaching events as needed, including teaching nursing residents on legal claims topics.
• Participates in risk management surveys of facilities.
• Serves as a liaison to all affiliated health care centers in the investigation, resolution, and defense of claims.

Requirements

• BSN required
• RN required
• 3 years minimum experience
• Paralegal Certificate preferred; JDs will be considered
• Adjuster licensure and/or CPHRM certification is a plus
• Must have organizational, leadership, and problem-solving skills
• Computer literacy required; PowerPoint/Excel skills are a plus
• Demonstrated organizational and interpersonal skills
• Enjoys teaching and public speaking

Technologies

• PowerPoint
• Excel

Work Schedule and Type

• Full Time
• 5 Days - 8 Hours