Director, Strategic Finance - CX and Product Ops

Rippling is seeking a senior financial leader to own the strategic finance agenda for CX and Product Operations. Based in New York with a hybrid work setup, this role partners closely with CX and ProdOps leadership and steers a high-performing finance team to shape targets, forecasts, cost-to-serve insights, and investment decisions. The position carries a salary range of USD 230,000 to 300,000 per year and requires 10+ years of experience in strategic finance or related fields.

Responsibilities

• Own the CX and ProdOps relationship on behalf of Finance and serve as a trusted strategic partner to the leadership of both organizations.
• Collaborate with senior leadership to set ambitious yet achievable targets for CX and ProdOps, translating company priorities into clear, measurable goals.
• Develop deeper insights into CX and ProdOps efficiency metrics and build accurate financial forecasts that enable Rippling to operate with a public-company cadence and inform executive and Board-level decisions.
• Assess strategic initiatives such as new service models, pricing packages, product launches, and AI capabilities through rigorous financial modeling and scenario analysis.
• Lead recurring CX and ProdOps Strategic Finance forums, including monthly business reviews, quarterly planning cycles, and materials for executives and the Board.
• Partner with Revenue Operations and Data & Analytics to build dashboards that track performance against plan and surface actionable insights for senior leaders.
• Build, lead, and develop a high-performing team of finance professionals, raising the analytical bar, ensuring ownership, and coaching future leaders.

Requirements

• 10+ years of experience in strategic finance, FP&A, investment banking, or private equity, with meaningful time at a high-growth technology company.
• Expert-level financial modeling and analytics skills, with a demonstrated track record of owning complex operating and headcount models.
• Deep understanding of SaaS customer economics, including net revenue retention, gross revenue retention, churn drivers, expansion motions, and cost-to-serve.
• Direct experience supporting Implementation, Technical Account Management, Support, or Product Operations is strongly preferred.
• Ability to synthesize large datasets into clear, actionable insights for senior leaders.
• Proven ability to operate at a senior level with substantial independence, managing multiple large workstreams and influencing cross-functionally rather than by authority.
• Strong people leadership experience, including building and developing high-performing teams and raising the analytical bar across an organization.
• Excellent communication and executive presence, able to present clearly to C-suite and Board audiences.
• Public company experience or readiness for a public-company environment is a plus.
• Experience with financial planning tools such as Anaplan, as well as Salesforce and SQL, is advantageous.

Technologies

• Anaplan
• Salesforce
• SQL

Benefits

• Equity