Patient Financial Services Representative

Onsite in Little Rock, AR, this Patient Financial Services role supports smoother patient experiences through clear billing education, accurate account handling, and timely follow-up. The Last Resort provides a benefits-forward package designed to support health, peace of mind, and long-term planning, including medical coverage through three new BCBSAL plans, mental health resources with an Employee Assistance Program (EAP) and digital wellness tools, and a 401(k) option through Voya.

What you’ll do

As a Patient Financial Services Representative, you serve as a liaison between patients and healthcare providers. You manage patient accounts by handling billing inquiries, clarifying insurance coverage, explaining charges, and resolving discrepancies to support accurate billing and timely payments.

• Answer patient questions about billing statements, insurance coverage, and payment options in a prompt and professional manner
• Verify patient insurance information and eligibility to support accurate billing and reimbursement
• Help patients set up payment plans and provide guidance on available financial assistance programs when applicable
• Coordinate with internal teams including billing, coding, and insurance to resolve account discrepancies and denials
• Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations

Key qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Previous experience in patient financial services, medical billing, or a related healthcare administrative role
• Strong understanding of medical insurance terminology, billing processes, and healthcare regulations
• Proficiency with electronic health record (EHR) systems and billing software
• Excellent communication and customer service skills

Skills that matter in this role

• Strong communication skills to clearly explain complex billing and insurance details so patients understand their responsibilities
• Analytical ability to review patient accounts, identify discrepancies, and work with insurance companies to resolve issues efficiently
• Proficiency with billing software and EHRs to ensure accurate data entry and account management
• Customer service skills with empathy and professionalism to help reduce anxiety related to financial matters
• Knowledge of healthcare regulations and compliance to handle patient information securely and ethically

Preferred qualifications

• Certification in medical billing or coding (for example, Certified Professional Biller or Certified Coding Specialist)
• Experience working with multiple insurance providers, including familiarity with Medicare and Medicaid billing
• Knowledge of healthcare compliance standards such as HIPAA
• Bilingual abilities to assist a diverse patient population
• Ability to handle sensitive financial information with discretion and professionalism

Compensation and benefits

Pay: USD 30 per hour.

• Medical Coverage: three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits
• Expanded Coverage: options for domestic partners and a wider network of in-network providers
• Mental Health Support: improved access to services and a new Employee Assistance Program (EAP) with digital wellness tools, including Cognitive Behavioral Therapy (CBT) modules and wellness coaching
• Voluntary Coverages: pet insurance, home and auto insurance, family legal services, and more
• Student Loan Repayment: available for nurses and therapists
• 401(k): through Voya
• Generous PTO: robust paid time off policy
• Voluntary Benefits for Part-Time Employees: dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week