Patient Billing

Patient Billing Finance Jobs

15 jobs found

3d ago

Patient Financial Representative

Christus Health Mount Pleasant, TX

Mount Pleasant, TX

3d ago

Full time A/R Management Accounting Accounting Operations

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Job Description

Christus Health is hiring a Patient Financial Representative in Mount Pleasant, TX (onsite) to support the Revenue Cycle. In this role, you’ll help keep patient account resolution moving by supporting reconciliation of outstanding balances and responding to inquiries through written, verbal, and electronic communication.

What you’ll do

Support Revenue Cycle operations while meeting or exceeding applicable performance expectations and CHRISTUS Health key performance metrics.
Ensure PFS departmental quality and productivity standards are met.
Use professional written and verbal communication to resolve outstanding questions with both internal and external customers.
Manage and maintain patient and payor information to facilitate account resolution.
Respond to account inquiries through written, verbal, or electronic correspondence.
Develop and maintain working knowledge of the full set of Revenue Cycle functions.
Document activity in the appropriate patient accounting host system or other PFS systems in accordance with policy and procedures.
Provide continuous updates to the PFS Leadership Team regarding errors, issues, and trends affecting productivity, reimbursement, payment delays, and/or patient experience.
Complete requests for supporting documentation for account resolution, audits, and other needs, and ensure delivery to the appropriate party.
Provide departmental support services such as faxing documents, copying, printing forms, data entry, and reception relief.
Perform mail retrieval, sorting, distribution, and inter-facility delivery for Business Office Associates.
Scan documents and complete electronic uploads.

Cash posting and reconciliation

Retrieve and post payments accurately and timely, including post–lockbox monies, EFT/ACH monies, credit card payments, and patient payments, including JV entries for nonpatient cash.
Resolve work queues for missing and/or unapplied cash.
Monitor and perform cash reconciliation to identify cash posting errors and ensure all receipts are applied.

Customer service and collections support

Answer inbound calls to the department in a timely manner consistent with department and/or industry standards.
Collect and provide patient and payor information to facilitate account resolution.
Respond to patient and insurance company complaints, correspondence, inquiries, and requests for information.
Collect balance owing from third-party payers in accordance with state and federal laws governing collection practices, with an ethical approach to collecting outstanding balances.
Complete attorney requests for billing records and subpoenas.

How you’ll show up

Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Maintain compliance with CHRISTUS Health, payer, and government regulations.
Maintain customer trust through meeting or exceeding customer expectations and requirements.

Requirements

Education: HS Diploma or equivalent years of experience required.
Post-HS education: Preferred.
Experience: 1-3 years of experience preferred.
Knowledge: General hospital A/R accounts knowledge preferred.
Alternative qualifications: College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Licenses/Certifications: None required.

Work schedule and type

Schedule: 8AM - 5PM, Monday-Friday
Work type: Full Time

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6d ago

Senior Financial Navigating Specialist

Ensemble Health Partners Pittsburg, TX

Pittsburg, TX

6d ago

$20 - $22/hr Full time Senior Advisor Financial Reporting

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Job Description

Ensemble Health Partners is seeking a Senior Financial Navigating Specialist to support patients at Pittsburg, TX in an onsite environment. This role serves as a primary point of contact during the full financial experience, from admission through post-discharge, helping patients understand healthcare-related obligations and take action on next steps.

As a key resource, you will review benefits, estimate out-of-pocket costs, coordinate payment arrangements, and help ensure compliance with organizational and regulatory requirements. You will also monitor performance against productivity and department KPIs while contributing to process improvements that reduce financial barriers.

What You’ll Do

Review benefits, screen for Public Benefits Eligibility (including Medicaid and/or financial assistance), and calculate patient liability estimates.
Facilitate payment arrangements and collect payments at point of service as needed.
Respond to billing and coverage inquiries, maintain accurate account documentation, and support compliance with applicable requirements.
Provide education and problem resolution to improve patient experience and financial performance.
Monitor trends, prepare operational reports, and support process improvement initiatives aimed at reducing financial friction.
Maintain accountability for meeting productivity and department KPIs.
Demonstrate knowledge of all client-specific payment models and be able to triage patient financial questions for in-house resolution.
Provide face-to-face support with patients throughout their care journey, including escalating identified financial process gaps.
Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons.
Apply critical thinking and problem-solving skills across the Revenue Cycle areas and processes.
Perform other duties as assigned.

Qualifications

Minimum 3 years of experience (3 to 5 years listed).
Bachelor’s degree or equivalent experience.
Experience in multiple areas of the revenue cycle is preferred, including (but not limited to) roles such as financial counselor, customer service, public benefits/Medicaid advocate or eligibility, state case/eligibility specialist, or other applicable roles.
Prior Patient Access or physician-based experience is a plus.
Demonstrated curiosity and openness to innovation, including AI, to explore better processes and reduce friction for patients and clients.

Compensation and Location

Location: Pittsburg, TX (onsite, in person)
Pay: $20.45 - $22.50 per hour (listed as $20 - 22 hourly)

Benefits

401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Bonus incentives
Paid certifications
Comprehensive benefits
Career advancement

Application Note

Application includes a question confirming at least 3 years of experience in multiple areas of the revenue cycle.

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7d ago

Patient Financial Services Representative

The Last Resort Little Rock, AR

Little Rock, AR

7d ago

$30 - $30/hr Full time Client Service Financial Services Healthcare Billing

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Job Description

Onsite in Little Rock, AR, this Patient Financial Services role supports smoother patient experiences through clear billing education, accurate account handling, and timely follow-up. The Last Resort provides a benefits-forward package designed to support health, peace of mind, and long-term planning, including medical coverage through three new BCBSAL plans, mental health resources with an Employee Assistance Program (EAP) and digital wellness tools, and a 401(k) option through Voya.

What you’ll do

As a Patient Financial Services Representative, you serve as a liaison between patients and healthcare providers. You manage patient accounts by handling billing inquiries, clarifying insurance coverage, explaining charges, and resolving discrepancies to support accurate billing and timely payments.

Answer patient questions about billing statements, insurance coverage, and payment options in a prompt and professional manner
Verify patient insurance information and eligibility to support accurate billing and reimbursement
Help patients set up payment plans and provide guidance on available financial assistance programs when applicable
Coordinate with internal teams including billing, coding, and insurance to resolve account discrepancies and denials
Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations

Key qualifications

High school diploma or equivalent required; associate degree or higher preferred
Previous experience in patient financial services, medical billing, or a related healthcare administrative role
Strong understanding of medical insurance terminology, billing processes, and healthcare regulations
Proficiency with electronic health record (EHR) systems and billing software
Excellent communication and customer service skills

Skills that matter in this role

Strong communication skills to clearly explain complex billing and insurance details so patients understand their responsibilities
Analytical ability to review patient accounts, identify discrepancies, and work with insurance companies to resolve issues efficiently
Proficiency with billing software and EHRs to ensure accurate data entry and account management
Customer service skills with empathy and professionalism to help reduce anxiety related to financial matters
Knowledge of healthcare regulations and compliance to handle patient information securely and ethically

Preferred qualifications

Certification in medical billing or coding (for example, Certified Professional Biller or Certified Coding Specialist)
Experience working with multiple insurance providers, including familiarity with Medicare and Medicaid billing
Knowledge of healthcare compliance standards such as HIPAA
Bilingual abilities to assist a diverse patient population
Ability to handle sensitive financial information with discretion and professionalism

Compensation and benefits

Pay: USD 30 per hour.

Medical Coverage: three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits
Expanded Coverage: options for domestic partners and a wider network of in-network providers
Mental Health Support: improved access to services and a new Employee Assistance Program (EAP) with digital wellness tools, including Cognitive Behavioral Therapy (CBT) modules and wellness coaching
Voluntary Coverages: pet insurance, home and auto insurance, family legal services, and more
Student Loan Repayment: available for nurses and therapists
401(k): through Voya
Generous PTO: robust paid time off policy
Voluntary Benefits for Part-Time Employees: dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week

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7d ago

Dental Billing & Financial Coordinator (Fee-For-Service)

Smile Arts of NY New York, NY

New York, NY

7d ago

$29 - $35/hr Full time Accounting Accounting Operations Accounts Receivable

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Job Description

This onsite role supports patients in a fee-for-service, out-of-network dental environment by managing billing workflows and serving as a financial point of contact among the clinical team, patients, and insurance companies.

Key Responsibilities

Review and present comprehensive treatment plan estimates to patients, clearly explaining out-of-network benefits.
Collect patient co-pays, deductibles, and full payments at the time of service.
Prepare, code using CDT, and submit accurate insurance claims as a courtesy to support timely reimbursement.
Post patient payments and update records with insurance electronic explanations of benefits (EOBs).
Reconcile daily and monthly accounts receivable (A/R) to maintain accurate balances.
Track open claims, manage aging reports, and appeal denials with robust dental narratives to maximize patient reimbursement.
Respond to complex billing questions with empathy and professionalism, guiding patients through out-of-network benefits.
Submit and monitor pre-treatment estimates for complex restorative or cosmetic cases.

Required Experience and Qualifications

Minimum 3–5 years of dental administrative experience, with a strong focus on dental billing, coding, and financial coordination.
Prior experience in a Fee-for-Service or predominantly out-of-network dental practice is highly preferred.
Strong command of dental terminology, CDT coding, and out-of-network insurance reimbursement workflows.
Exceptional verbal and written communication skills.
Ability to discuss high-case investments confidently with a Midtown NYC clientele.
High School Diploma required; associate or bachelor’s degree preferred.

Technology

Denticon (strongly preferred)
CDT

Certifications and Language

Certified Dental Coder (CDC) (required)
English, Spanish preferred

Compensation and Schedule

Pay: $29.83–$35.93 per hour (listed range: $29–$35 per hour).

Expected hours: 29.0–35.0 per week.

Benefits

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Application Screening Questions

Are you a Certified Dental Billing Specialist (CDBS) from the American Dental Coders Association (ADCA)?
Are you a Certified Professional Biller (CPB) from the AAPC?

Work Location

Location: New York, NY (onsite); in person.

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9d ago

Patient Financial Services SBO Manager

Rang Technologies Inc. Dover, DE

Dover, DE

9d ago

$82k - $128k/yr Full time Manager Accounting Billing Operations

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Job Description

Rang Technologies Inc. is hiring a Patient Financial Services SBO Manager in Dover, DE (onsite) at Bayhealth Hospital, Kent Campus. The role offers a salary range of USD 82,000 - 128,000 per year and the opportunity to lead key patient financial services functions, including billing, collections, cash application, counseling, refunds, reconciliation, and compliance.

You will manage the Patient Financial Services (PFS) team and oversee day-to-day operations that support accurate revenue cycle performance. The position is based in Dover, DE and is an onsite opportunity.

What you’ll do

Lead and manage Patient Financial Services (PFS) teams
Oversee patient billing and collections
Manage cash application processes
Support financial counseling activities
Administer and coordinate refunds
Ensure accurate account reconciliation
Monitor performance and operational results
Maintain compliance across patient financial services operations

What you bring

5+ years of patient accounting, revenue cycle, or third-party reimbursement experience
3+ years of supervisory or leadership experience
Experience with treasury or cash management, including billing, collections, cash application, and reconciliation
Bachelor’s degree in Business or related field (preferred)
Epic experience in SBO/revenue cycle (preferred)

Technologies

Epic

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Vision insurance
Relocation assistance
Retirement plan
Tuition reimbursement

Preferred background titles

Patient Financial Services Manager
Revenue Cycle Manager
Patient Accounting Manager
Business Office Manager
Patient Accounts Manager Revenue Cycle Supervisor
PFS Supervisor
Cash Management/Patient Accounting Manager

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11d ago

Patient Financial Specialist

Christus Health Santa Fe, NM

Santa Fe, NM

11d ago

Full time Financial Compliance Healthcare Billing Healthcare Finance

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Job Description

The Patient Financial Specialist supports the Revenue Cycle division by driving timely account resolution and accurate reconciliation of outstanding patient balances.

Responsibilities

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Performs Revenue Cycle activities to meet or exceed CHRISTUS Health key performance metrics.
Ensures departmental PFS quality and productivity standards are met.
Collects and provides patient and payor information to facilitate account resolution.
Maintains current working knowledge of Government Mandated Regulations for claim submission, including researching proper governmental requirements prior to submission.
Responds to account inquiries via written, verbal, or electronic communication.
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines for third-party payers.
Maintains working knowledge of all functions within the Revenue Cycle.
Provides professional, effective communication to internal and external customers to resolve outstanding account questions.
Maintains compliance with CHRISTUS Health, payer, and government regulations.
Applies knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
Documents patient accounting activity in the patient accounting host system or other PFS systems per policy and procedures.
Provides continuous updates to the PFS Leadership Team on errors, issues, and trends impacting productivity, reimbursement, payment delays, and/or patient experience.
Reviews and works claim edits.
Works payor rejected claims for resubmission.
Works reports and billing requests, applying strong knowledge of bill forms and filing requirements.
Demonstrates understanding of electronic claims editing and submission capabilities.
Corrects claims in RTP status in the designated claim system per Medicare guidelines.
Stays current on governmental agency requirements and updates.
Collects balances due from payors to ensure proper reimbursement for services.
Identifies and forwards proper account denial information to the designated departmental liaison to support denial resolution and timely turnaround.
Works the collector queue daily using appropriate collection systems and reports.
Identifies and resolves underpayments and credit balances using follow-up activities within payor timely guidelines.
Identifies and communicates trends impacting account resolution.
Initiates Medicare Redetermination, Reopening and/or Reconsideration as needed.
Maintains working knowledge of the CMS 838 credit balance report.
Serves as a liaison between external vendors and Revenue Cycle departments, monitoring vendor activity and ensuring accounts placed for collection are received and acknowledged.
Manages account transfers between CHRISTUS Health and contracted vendors.
Coordinates with Revenue Cycle Managers (Collections, Billing, Cash Applications, etc.) to review selected accounts prior to transfer and placement with an external third party.
Ensures vendor-closed or uncollectible accounts are properly reflected in applicable AR systems.
Maintains department reports measuring agency performance, including placements, collections, returns, and performance metrics.
Advises vendors on CHRISTUS Health billing and collection procedures and ensures third-party coverage accounts are billed as requested by the vendor.
Audits vendor remittances and verifies fees billed to CHRISTUS Health align with the contract and include supporting documentation for payments posted to patient accounting systems.
Recalls incorrectly placed accounts as requested by Revenue Cycle Managers and returns accounts to open receivables when appropriate.
Creates tools, reports, or documentation to help Revenue Cycle Leadership understand, manage, and measure vendor performance and prioritize relationships.
Performs account reconciliation between the CHRISTUS Health system and vendor system.

Requirements

HS Diploma or equivalent experience required.
Post-HS education preferred.
1-3 years of experience preferred.
Experience in a multi-facility hospital business office environment preferred.
College education, previous insurance company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Experience with UB-04 and HCFA 1500 inpatient and outpatient billing requirements preferred.
Experience with Medicare & Medicaid billing processes and regulations preferred.
Understanding of Medicare language preferred.
Knowledge locating and referencing CMS and/or Medicare regulations preferred.
None required.

Schedule

5 Days - 8 Hours

Work Type

Full Time

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12d ago

Financial Counselor II - Chemotherapy

Christus Health Santa Fe, NM

Santa Fe, NM

12d ago

Full time Analytical Skills Client Education Client Relations

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Job Description

At Christus Health in Santa Fe, New Mexico, this full-time Financial Counselor II - Chemotherapy role supports patients and care teams by reviewing self-pay and limited or exhausted insurance accounts to determine voluntary free care and financial assistance eligibility. The position involves direct patient interviews and financial counseling before, during, and after admission, with a focus on accurate estimates, documentation, and coordinated payment planning.

What you’ll do

Analyze and review self-pay accounts to determine eligibility for voluntary free care.
Interview patients and provide financial counseling by estimating balances due and identifying payment opportunities.
Work with patients, physicians, social workers, and other hospital staff to guide applications for available assistance.
Secure payment or a contract for payment and establish financial arrangements before admission, upon admission, and at discharge.
Complete daily review of pre-admits and in-house accounts identified as self-pay or limited insurance, including insured patients who owe deductibles, co-pays, or co-insurance.
Review daily reports that identify self-pay patients and coordinate with inpatient teams to identify insured and under-insured patients for collections efforts.
Initiate follow-up, investigate additional resources, and manage actions related to deposits, discharges, and transfers.
Visit with patients and families to make payment arrangements and determine charity care and/or Medicaid eligibility.
Assist patients with billing issues and questions about insurance coverage.
Respond to inquiries from patients, physicians, and physician staff regarding estimated costs for diagnostic tests, surgical procedures, inpatient visits, and outpatient services.
Maintain a file of estimated charges for inpatient, outpatient, and surgical procedures, updated with current charge information.
Quote deposit amounts and consistently document payment arrangements previously agreed upon before services are required.
Maintain completed and signed hospital service agreement forms in the designated office file.
Document patient inquiries and requests for financial assistance approval and file them in the designated office file.
Follow up to obtain supporting documentation required by Corporate Management Directives to substantiate eligibility for charity care or discounted care.
Ensure required patient documentation is present, including insurance cards, hospital consent forms, and financial assistance forms.
Use online tools to verify insurance benefits, run medical necessity, determine estimates, and process upfront collections.
Answer the Medicare Secondary Payor Questionnaire.
Cover cashier responsibilities and be available to register patients, verify insurance, and complete pre-cert/authorizations/notifications.

Registration, scheduling, and documentation

Obtain and accurately input all required scheduling and registration data, including patient demographics, financial information, guarantor details, and relevant encounter notes.
Prioritize and complete registrations/scheduling in a consistent, courteous, professional, accurate, and timely manner.
Ensure each patient is assigned only one medical record number.
Select the appropriate patient type based on department and services required.
Communicate the purpose of required hospital documents and obtain patient or legal guardian signatures, including knowledge of documents such as:
- Hospital care consent
- Notice of Visit
- Health Information Exchange (HIE)
- Important Message from Medicare (IMM)
- Medicare Outpatient Observation Notice (MOON)
- Financial Assistance Application
- Notice of Privacy Practices
- Patient Rights
Document in account notes and verify eligibility and obtain necessary authorizations for services rendered.
Document all patient inquiries and requests for financial assistance approval, and complete associated follow-up.

Insurance verification and customer support

Verify eligibility and obtain necessary authorizations for services rendered.
Demonstrate accuracy in selecting insurance plans and reviewing notes on pre-admitted accounts.
Review and explain previous accounts with patients in a courteous and professional manner.
Contribute to and achieve collection initiatives while meeting customer needs and building productive relationships.
Greet patients professionally, call patients by name, and ask if they may have special needs.

Daily accuracy and cash handling

Review data and systems daily to ensure accuracy and request additional education information when necessary.
Complete daily reconciliation and balance cash deposits, including reporting to the treasurer.

Location and schedule

Location: Santa Fe, NM (onsite)
Work schedule: 5 Days - 8 Hours
Work type: Full Time

Minimum qualifications

Education: High School Diploma
Minimum experience: 3 years
Additional experience noted: Three to five years Hospital Business Office or reimbursement/collections