Overview
Role: Credit Analyst I. Location: Garden Grove, CA 92843. This contract position runs for six months with the possibility of conversion to permanent employment. Compensation is $22.00 per hour on a W-2 basis. Shift options include 7:00am–3:30pm, 8:00am–5:00pm, or 11:00am–8:00pm, Monday through Friday.
Responsibilities
- Conduct credit investigations and analyze credit information related to loans.
- Verify and update credit details as requested by clients to support the mortgage underwriting process.
- Provide operational support to the production team during the credit report supplement process.
- Resolve customer issues via telephone, handling inbound consumer and client calls.
- Perform word processing, general correspondence, and data entry tasks.
- Interface with customers regarding inquiries and complaints.
- Research online documentation to assist with verification requests.
- Analyze credit files to identify missing data and any changes to credit information.
Requirements and Experience
- Credit experience.
- Call center experience.
- Mortgage experience is preferred.
- PC literacy with basic office skills; typing approximately 25 words per minute.
- Strong written and verbal communication skills with a solid focus on customer service.
- Background in credit reporting, loan servicing, mortgage banking, and/or call centers.
Education
High school diploma required; a bachelor’s degree is preferred.
Benefits and Compensation
- Benefits include dental, health, and vision insurance, plus a referral program.
Employment Details
- Job Types: Full-time, Contract, Temporary.
- Pay: $22.00 per hour (on a W-2 basis).
- Expected hours: 40 per week.
Location and Work Format
Work Location: In person.
Location: Garden Grove, CA 92843.
Equal Opportunity Employer
We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.
