Overview
This role functions as the primary relationship manager and main point of contact for large, complex institutional accounts. It leads client servicing, satisfaction, and retention efforts for the assigned work group. The position provides expert guidance on client asset management, financial needs, and personalized strategies. It supports business development by participating in community activities, building a broad network of contacts, and attending marketing or entertainment events. The role may oversee less experienced associates within the team and assist management with special projects.
Location: Boston, MA 02109
Responsibilities
- Relationship Management: Ensure the satisfaction and retention of assigned institutional accounts, serving as the primary contact and service provider. Support department initiatives to build, develop, and maintain client relationships. Develop and maintain proficiency in the investment markets.
- Account Administration & Monitoring: Provide timely responses to client information requests, typically same day unless communicated otherwise. Work independently with sound judgment to address client needs while keeping wealth team members informed. Act as the first line of defense in servicing client needs to mitigate financial risk to the Bank. Monitor all activities of assigned accounts and ensure compliance. Process transactions and ensure accuracy of all required account documentation, including trading, cash movements, client communications, and compliance requirements.
- Strategic Advice: Deliver expert wealth management guidance through knowledge of offered products and services. Develop strategic plans to achieve the financial goals of institutional clients. Identify appropriate products, services, and solutions based on client needs. Collaborate with other associates to provide ongoing services as client requirements evolve.
- Client Acquisition: Support efforts to attract new clients to the Bank's wealth offerings. Build an internal and external contact network to leverage acquisition opportunities and represent the Bank within the community.
Qualifications
- Bachelor's Degree and 8 years of experience in Trust, Financial Services, Financial Operations, or First Citizens Bank Trust, OR a High School Diploma or GED and 12 years of experience in Trust, Financial Services, Financial Operations, or First Citizens Bank Trust.
Licenses and Certifications
- Possess or obtain valid Series 6, 63, 65 or 66, and state-specific life and health insurance licenses within a specified timeframe.
Required Skills
- Ability to read, interpret, and communicate complex legal documents
- Understanding of the investment markets and general economics
- Understanding of the Qualified Retirement Plan Market
- Understanding of the Philanthropic and Charitable Market
Compensation and Benefits
The base pay for this position typically ranges from $150,000 to $200,000. Final starting salary is determined by skills, experience, location, and other nondiscriminatory factors permitted by law. For some roles, total compensation may include variable incentives, bonuses, benefits, and/or other awards as described in the offer of employment.
Benefits are an integral part of total rewards. First Citizens Bank is committed to offering a competitive, thoughtfully designed benefits program to meet associates' needs. More information is available at https://jobs.firstcitizens.com/benefits.
