Financial Counselor

Financial Counselor (Onsite in Wilmington, NC) supports patients in a behavioral health setting by coordinating insurance verification, counseling on financial responsibility, and maintaining accurate patient accounting records.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness
• Review and update patient demographic and insurance details in the patient accounting system
• Educate patients and guarantors on coverage, benefits, expected out-of-pocket costs, and available payment options
• Collect patient balances including deductibles, copays, coinsurance, and other amounts due
• Complete financial assistance applications and verify income and expense documentation
• Prepare charity care documentation, administrative adjustment requests, and payment arrangements when applicable
• Maintain detailed collection, charity, and adjustment logs and review activity with leadership
• Analyze account information and take appropriate actions to support timely payment and reimbursement

Requirements

• High school diploma or equivalent required
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required
• Experience in healthcare and a business office setting, including understanding benefits and handling collections
• Compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations

Role Details

• Pay rate: $20 - $25 per hour
• Schedule: 8:00am - 4:30pm, Monday - Friday
• Location: Wilmington, NC (onsite)

About Wilmington Treatment Center

• Over 40 years as a trusted leader in addiction recovery for adults from all walks of life
• Based in Wilmington, North Carolina, providing a safe, supportive environment for individuals ages 18 and older
• Emphasis on comprehensive resources across recovery stages
• Compassionate care delivered by experienced professionals familiar with the challenges of addiction
• A positive, healing environment designed to support growth and long-term success