Financial Counselor

The Camp Recovery Center is hiring an onsite Financial Counselor in Scotts Valley, CA. This role focuses on ensuring accurate, timely, and complete financial documentation while helping patients and guarantors understand coverage and payment responsibilities. The position supports day-to-day billing and collections through organized verification, clear counseling, and time-sensitive follow-through.

What you will do

• Audit admission packets and verify benefits, along with patient demographic information, within the patient accounting system.
• Provide financial counseling to patients and/or guarantors, including collecting out-of-pocket amounts such as deductibles, copays, and exhausted days.
• Explain benefit coverage and financial obligations to patients and/or guarantors.
• Complete financial disclosure paperwork for patients requesting assistance, including verifying income and expenses.
• Prepare adjustment forms for charity or administrative adjustments for approval.
• Complete promissory notes for patients who request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log, and review with the Board of Directors (BOD) on a weekly basis.
• Gather and interpret information from systems, determine the appropriate next steps, and initiate time-sensitive, strategic actions to support payment.
• Perform other functions and tasks as assigned.

What you bring

• High school diploma or equivalent required.
• Three or more years of experience in a related field required.
• Extensive knowledge of Commercial Insurance and Medicare/Medicaid required.

Schedule and pay

Schedule: 8:00am to 4:30pm (onsite)

Pay rate: $20.75 - $26.98 per hour

Role focus

This position is responsible for accurate, timely, and complete documentation related to insurance verification, billing, and collections, supporting an organized and compliant patient financial process.