Product Manager, Admissions and Finance Systems

Own the Admissions and Finance technology that powers the resident journey from application through payment at International House at UC Berkeley.

Responsibilities

• Build, configure, and test the annual admissions application in StarRez for each cycle, aligned to an offer calendar deadline, then hand off to the Director of Admissions and Financial Aid for sign-off.
• Manage day-to-day StarRez administration and troubleshooting, including terms, rates, room and rate assignment, booking statuses, and underlying business rules.
• Maintain the integrity of booking and contract records, resolving reporting issues in the reporting rather than deleting records.
• Support move-in and move-out cycles, including the access, card, and data steps required in the correct order.
• Own accounting automations for late fees and charges, payment schedules, and generation of the resident statement of account.
• Own payment integrations and routing, including Stripe and TouchNet, as well as webhook and signing key configuration required by each provider.
• Ensure the resident portal’s account summary reflects the ledger, including awards and scholarships split across terms.
• Partner with Accounting on reconciliation, deferred revenue, and accounts receivable tie-out so systems produce what auditors request.
• Own the data flow between StarRez and operational platforms: Atrium (meal plans and account balances), Verkada (access and resident photos), Adobe Sign (contracts), and WhenToWork (student worker scheduling and access).
• Build and maintain Power Automate flows supporting admissions, finance, and housing operations; ensure each flow is documented and monitored.
• Diagnose and resolve integration failures; when failures repeat, change the process rather than repeating the fix.
• Own the Power BI data models and reporting infrastructure for admissions, occupancy, revenue, and resident satisfaction.
• Own the survey and satisfaction pipeline, including Qualtrics extract and the load feeding weekly reporting.
• Ensure each report has a defined owner, a monitored refresh, and a shared definition that teams agree on.
• Document systems, processes, and business rules to a standard that enables someone else to run the cycle in your absence.
• Export and maintain shared repository artifacts including code, workflow configurations, integration logic, database schemas, and related components.
• Maintain an accurate record of which system owns which decision and where each responsibility sits during your unavailability.
• Other duties as assigned.

Requirements

• 3+ years of experience owning a business system or product end to end, or an equivalent combination of education and experience.
• Proven experience configuring and administering a complex operational platform, ideally a student housing, CRM, ERP, or billing system.
• Strong applied data skills: query databases, reason about schemas, and build trusted reporting.
• Experience building automation using tools such as Power Automate, APIs, or comparable toolsets.
• Understanding of billing concepts including charges, payment schedules, statements, refunds, and reconciliation.
• Ability to meet a fixed calendar deadline for builds other teams depend on.
• Clear written communication and strong documentation habits.

Technologies

• StarRez
• Stripe
• TouchNet
• Power Automate
• Power BI
• Qualtrics
• Atrium
• Verkada
• Adobe Sign
• WhenToWork
• APIs

Benefits

• Health, dental, and vision coverage.
• Retirement contributions: eligible employees may participate in a 403(b) plan with 100% employer match on employee contributions up to 5% of eligible compensation, plus an additional employer non-elective contribution for eligible employees (per plan terms).
• Paid leave.
• Accrue up to 18 days of paid vacation annually.
• Earn 14 paid holidays each year.
• Accrue paid sick time.
• FLSA Status: Exempt, full-time (40 hours per week).
• On-site role in Berkeley, CA; no remote work options.

Working Conditions

• Regular on-site attendance at International House, 2299 Piedmont Avenue, Berkeley.
• Additional hours expected around the application build, offer cycle, and move-in.

Preferred Qualifications

• Direct StarRez experience, especially the annual application build.
• Experience with Stripe, TouchNet, or comparable payment platforms and their webhook and reconciliation models.
• Experience with Power BI data modelling.
• Experience in higher education, student housing, or a non-profit finance environment.
• Familiarity with Atrium, Verkada, Adobe Sign, Blackbaud, or Qualtrics.

Success Looks Like

• The application cycle is built, tested, and signed off ahead of the offer calendar each cycle.
• Charges, late fees, and statements are correct without manual checking, and residents see matching numbers.
• Reporting stays current, has clear ownership, and monitored processes detect stopped data loads before leadership escalation.
• The systems you own can be operated by someone else while you are on leave.

Compensation and Benefits

• Pay range: $85,000 - $90,000 annualized.
• Pay is commensurate with experience and qualifications.
• Benefits details provided during recruitment, including health, dental, and vision, retirement contributions, and paid leave.

Application

• Apply by submitting:
  • Resume
  • One-page cover letter outlining qualifications for the position