Based in Columbus, OH on site, this Area Product Owner role for Reconciliation and Financial Exceptions Platforms at JPMorganChase leads two internal systems within Consumer & Community Banking Operations, shaping vision, roadmap, and automation-driven efficiencies.
Responsibilities
- Guide the area product roadmap and strategic vision, prioritize work, oversee development and delivery, manage risks, and drive growth targets.
- Partner with the area product quad leadership team (Product, Technology, Design, Data) to plan, manage, and deliver the Area Product Roadmap.
- Own the full product life cycle from planning to execution and ongoing development, continuously adapting and introducing new approaches while managing costs, features, reusability, and reliability to enable growth.
- Coach the product team on market research, storyboarding, workshop facilitation, prototyping methods, business case development, requirements elicitation, and delivery to meet objectives.
- Own product performance and invest in enhancements to achieve business objectives.
- Monitor market trends, perform competitive analysis, and identify opportunities to differentiate the product.
- Drive adoption of lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Lead organizational change and manage stakeholders across multiple functions.
- Oversee large scale platform migrations, retire legacy applications, and deliver measurable automation-driven efficiencies.
- Apply a continuous improvement mindset with data-driven results to identify root causes, prioritize high-impact improvements, and implement iterative enhancements that improve reliability, efficiency, and user outcomes.
Requirements
- 8+ years of experience delivering products, programs, or technology applications.
- Strong knowledge of the agile product development life cycle, technical design, and data analytics.
- Proven ability to drive adoption of lifecycle activities such as discovery, ideation, strategic development, requirements definition, and value management.
- Experience leading organizational change and managing stakeholders across multiple functions.
- Experience guiding large-scale platform migrations, retiring legacy applications, and delivering automation-driven efficiencies.
- Demonstrated commitment to continuous improvement with data-driven results to identify root causes and deliver iterative enhancements that boost reliability, efficiency, and user outcomes.
Technologies
- GLARE (General Ledger Account Reconciliation Engine)
- FORCE (Financial Operation Research and Corrections Enablement)
- GBP platform
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Commission-based pay and discretionary incentive compensation (cash and/or forfeitable equity)
About Us
Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals through a wide range of products. The company’s mission centers on creating engaged, lifelong relationships and placing customers at the heart of every decision, while also supporting nonprofits, small businesses, and cities with tailored solutions.
About the Team
Within Consumer & Community Banking, the team serves customers through personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. Chase leads in credit card volume and deposit growth, offers widely used digital solutions, and prioritizes customer satisfaction. Operations groups develop secure, innovative service solutions worldwide, leveraging the latest technology to deliver industry-leading capabilities and a user-centric experience.
