Senior Patient Financial Representative

Zodiac Healthcare is hiring a Senior Patient Financial Representative to support the Revenue Cycle team at an onsite facility in Irving, TX (75039). This contract role focuses on resolving and reconciling outstanding patient account balances while providing service to patients, payers, and internal stakeholders.

The position operates on a day shift from 8:00 AM to 5:00 PM, with 40 hours per week guaranteed. The contract duration is 12 weeks, and the pay range is $17.00 to $21.00 per hour.

What you will do

• Carry out Revenue Cycle functions while meeting or exceeding departmental quality and productivity standards.
• Review and resolve outstanding patient and insurance account balances.
• Collect and verify patient and payer information needed for account resolution.
• Research account issues, discrepancies, and outstanding balances, then take appropriate action to move accounts toward resolution.
• Respond to patient, payer, and internal inquiries through phone, written correspondence, and electronic communication.
• Perform account reconciliation and follow-up activities to support timely closure of billing issues.
• Maintain working knowledge of insurance, self-pay billing, collections, and payer-specific requirements.
• Use third-party payer guidelines and regulations to resolve accounts accurately.
• Collaborate with the Revenue Cycle and Patient Financial Services teams.
• Maintain accurate documentation of account activities and follow-up steps.
• Provide professional, effective verbal and written communication for internal and external customers.
• Meet or exceed established productivity, quality, and performance metrics.
• Follow organizational policies, procedures, ethical standards, and confidentiality requirements.

What you bring

• 2+ years of experience in healthcare revenue cycle, patient financial services, medical billing, insurance follow-up, collections, or patient accounts (required).
• Strong understanding of patient and insurance account resolution.
• Knowledge of commercial insurance, Medicare, Medicaid, and self-pay processes is preferred.
• Experience researching account balances, payment issues, denials, discrepancies, and payer information.
• Strong written and verbal communication skills.
• Ability to work independently while contributing effectively to a team.
• Ability to meet productivity, quality, and performance expectations.

Application questions

• Do you have hands-on experience resolving outstanding patient and/or insurance account balances?
• Do you have experience with insurance follow-up, payer inquiries, claim issues, or account reconciliation?
• Do you have experience handling patient account inquiries by phone, email, written correspondence, or other electronic communication?
• Do you have experience researching and resolving payment discrepancies, account balances, denials, or other billing issues?
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