Manager Revenue Cycle

Manager, Revenue Cycle role at Christus Health, onsite in Longview, TX, focused on team accountability and service delivery within the Revenue Cycle division.

Responsibilities

• Demonstrate expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Plan and allocate resources to effectively staff teams and support business unit goals and objectives.
• Spot trends or operational issues and propose solutions to support business decisions that are financially responsible, accountable, justifiable, and defensible per CHRISTUS Health policies, procedures, and guidelines.
• Manage PFS associates by empowering, coaching, answering questions, providing guidance, and leading by example.
• Communicate professionally across all organizational levels; escalate relevant information to Leadership and internal/external customers.
• Maintain current knowledge of state and federal regulations related to assigned responsibilities; review and update processes to meet regulatory requirements.
• Participate in PFS projects and system upgrades.
• Support a workplace culture aligned with CHRISTUS Health mission, vision, and values.
• Promote teamwork and unity among associates, including:
  • Constructive disagreement over ideas
  • Conflict resolution
  • Appreciation of diversity with cohesiveness, support, and effective collaboration
• Lead other leaders within the team.
• Troubleshoot complex application and operational issues.
• Take a broad, global lens when approaching problems.
• Maintain performance under tight deadlines.
• Work independently and make sound, timely decisions using experience, facts, and process guidance.
• Collaborate with peers and leadership to drive positive outcomes.
• Use strong analytical skills to identify trends and opportunities.
• Apply technical aptitude with MS Office (Word, Excel, PowerPoint, Outlook) and/or learn advanced skills in other applications as needed.
• Deliver excellent verbal and written communication, strong listening, critical thinking, analytical, and problem-solving skills; prioritize and multitask effectively.
• Communicate with multiple levels in the organization, including associates, leaders, physicians, clinical, and support staff.
• Apply strong organizational skills including time management, priority setting, and process improvement.
• Use in-depth knowledge to navigate Healthcare EMR and support systems efficiently.
• Demonstrate understanding of systems from both end-user and technical perspectives.
• Maintain strong working relationships and collaborate to improve outcomes.
• Practice assertive, diplomatic communication and contribute effectively on multidisciplinary teams.

Requirements

• Bachelor's Degree or equivalent years of experience required.
• 2 years of Management experience preferred.
• 6 years of technical experience preferred.
• Experience leading within a multi-facility hospital business office environment preferred.
• Experience leading across multiple teams with varying working environments preferred.
• Experience in strategic planning and execution to meet business goals required.

Technologies

• MS Office products: Word, Excel, PowerPoint, Outlook
• Healthcare EMR

Work Schedule

• 8AM - 5PM, Monday-Friday

Work Type

• Full Time

Summary

• Manage and coordinate team efforts and accountability for specific service delivery function(s) within the Revenue Cycle division.
• Plan and maintain work systems, procedures, and policies to support optimum performance of associates and other resources in the business unit.
• Contribute to projects and collaborate with other leaders and management to identify and implement best practices, improve systems, and share knowledge to enhance Revenue Cycle outcomes.
• Provide coaching, feedback, and corrective action for PFS Associates to build a high-performance team.