Finance Manager / Desk Manager

City Wide Auto Credit in Fostoria, Ohio is seeking a Finance Manager / Desk Manager to lead the dealership’s automotive financing operations. In a fast-paced environment, you will oversee loan processing, regulatory compliance, and customer relationships while collaborating with the sales team to enhance profitability and service quality. A focus on upselling financing and insurance products will drive revenue while maintaining top-notch customer service.

Overview

This dynamic, detail-oriented leadership role guides the full loan lifecycle, manages client relationships, and ensures adherence to industry regulations. Through effective negotiation and upselling, you will help streamline the dealership's financial services, improve customer satisfaction, and uphold regulatory standards.

Responsibilities

• Manage the full cycle of automotive loan processing, including credit analysis, transaction structuring, and title processing to ensure timely deal completion.
• Build strong customer relationships through proactive communication, personalized service, and upselling of financing and insurance products.
• Lead negotiations with clients to secure favorable loan terms while maintaining compliance with TILA and dealership policies.
• Oversee transaction structuring to optimize deal profitability while adhering to industry standards and legal requirements.
• Ensure all financial documents, contracts, and regulatory paperwork meet compliance standards related to automotive sales and financial regulations.
• Utilize financial software systems for efficient loan processing, credit analysis, and client data management.
• Conduct regular training on industry knowledge of financial regulations, credit analysis techniques, and dealership sales strategies to foster team development.
• Maintain meticulous records of all transactions, ensuring accuracy in math calculations and 10-key typing tasks involved in deal structuring.
• Collaborate with sales teams to identify upselling opportunities that enhance revenue while delivering excellent customer service.
• Monitor compliance with loan regulations including TILA disclosures, title processing procedures, and other legal requirements governing automotive financing.

Requirements

• Proven experience in financial services within the automotive or dealership sector, including loan officer or finance management roles.
• Strong knowledge of automotive sales industry regulations, financial compliance standards, and credit analysis techniques.
• Demonstrated ability in negotiation, client communication, and relationship management to foster trust and loyalty.
• Familiarity with financial software such as CDK or equivalent dealership management systems for transaction processing and record keeping.
• Excellent math skills including basic calculations for deal structuring; proficiency in 10-key typing is preferred.
• In-depth understanding of automotive financing products including insurance options like F&I.
• Ability to interpret complex contracts and legal documents related to loans and titles accurately.
• Strong organizational skills with attention to detail for maintaining compliance documentation and transaction records.
• Exceptional customer service skills combined with a proactive approach to upselling additional products or services that benefit clients.

Technologies

• CDK

Benefits

• Employee discount
• Opportunities for advancement
• Paid training

Pay

USD 7,000 - 15,000 per month

Location

Fostoria, OH (onsite)

Work arrangement

In person