Finance & Insurance Business Manager

This role centers on leading the Finance and Insurance (F&I) operations at Borgman Mazda, with a focus on maximizing profitability, cultivating lender partnerships, maintaining compliance, and delivering an exceptional customer experience.

Responsibilities

• Achieve sustained PVR performance through compelling product presentation and effective menu selling
• Present and sell finance and insurance products including service contracts, GAP coverage, maintenance plans, and ancillary protection offerings
• Structure deals to maximize profitability while ensuring compliance with federal, state, and lender regulations
• Foster strong customer relationships through professional, transparent, and customer-centric interactions
• Obtain financing approvals and maintain productive lender relationships to provide competitive financing options
• Prepare contracts, title paperwork, and all related deal documentation accurately
• Maintain full compliance with TILA, ECOA, OFAC, privacy rules, and dealership policies
• Collaborate closely with the sales team to sustain deal flow and maximize back-end opportunities
• Maintain high product penetration levels and strong CSI performance
• Review customer credit applications and promptly identify appropriate financing options
• Keep organized deal jackets and ensure timely funding of contracts
• Stay current on lender programs, compliance requirements, and industry best practices

Requirements

• Proven success as an Automotive F&I Manager with a strong track record of high PVR and product performance
• Consistently meets or exceeds finance and insurance sales goals
• Strong knowledge of automotive financing, lender guidelines, compliance standards, and menu selling practices
• Exceptional closing, negotiation, and objection-handling skills
• Ability to build trust and credibility with customers while maintaining profitability
• Experience with dealership management systems (DMS), finance software, and electronic contracting platforms
• Excellent organizational skills and attention to detail
• Professional communication and leadership abilities
• Thrives in a high-volume, fast-paced dealership environment
• Valid driver’s license and acceptable driving record

Technologies

• Dealership Management Systems (DMS)
• Finance software
• Electronic contracting platforms

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance
• Paid time off
• Holidays
• Ongoing professional development and training
• Opportunities for advancement
• Paid training

What We Offer

• Competitive compensation with strong earning potential
• Performance-based incentive programs and bonus opportunities
• Health, dental, and vision insurance options
• Paid time off and observed holidays
• Ongoing professional development and training
• Opportunity to join a respected and growing dealership team focused on performance and customer satisfaction

Pay

From $100,000 per year

Location

Grandville, Michigan (onsite)

Work Arrangement

In person