Patient Financial Representative

Christus Health is hiring a Patient Financial Representative in Mount Pleasant, TX (onsite) to support the Revenue Cycle. In this role, you’ll help keep patient account resolution moving by supporting reconciliation of outstanding balances and responding to inquiries through written, verbal, and electronic communication.

What you’ll do

• Support Revenue Cycle operations while meeting or exceeding applicable performance expectations and CHRISTUS Health key performance metrics.
• Ensure PFS departmental quality and productivity standards are met.
• Use professional written and verbal communication to resolve outstanding questions with both internal and external customers.
• Manage and maintain patient and payor information to facilitate account resolution.
• Respond to account inquiries through written, verbal, or electronic correspondence.
• Develop and maintain working knowledge of the full set of Revenue Cycle functions.
• Document activity in the appropriate patient accounting host system or other PFS systems in accordance with policy and procedures.
• Provide continuous updates to the PFS Leadership Team regarding errors, issues, and trends affecting productivity, reimbursement, payment delays, and/or patient experience.
• Complete requests for supporting documentation for account resolution, audits, and other needs, and ensure delivery to the appropriate party.
• Provide departmental support services such as faxing documents, copying, printing forms, data entry, and reception relief.
• Perform mail retrieval, sorting, distribution, and inter-facility delivery for Business Office Associates.
• Scan documents and complete electronic uploads.

Cash posting and reconciliation

• Retrieve and post payments accurately and timely, including post–lockbox monies, EFT/ACH monies, credit card payments, and patient payments, including JV entries for nonpatient cash.
• Resolve work queues for missing and/or unapplied cash.
• Monitor and perform cash reconciliation to identify cash posting errors and ensure all receipts are applied.

Customer service and collections support

• Answer inbound calls to the department in a timely manner consistent with department and/or industry standards.
• Collect and provide patient and payor information to facilitate account resolution.
• Respond to patient and insurance company complaints, correspondence, inquiries, and requests for information.
• Collect balance owing from third-party payers in accordance with state and federal laws governing collection practices, with an ethical approach to collecting outstanding balances.
• Complete attorney requests for billing records and subpoenas.

How you’ll show up

• Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Maintain compliance with CHRISTUS Health, payer, and government regulations.
• Maintain customer trust through meeting or exceeding customer expectations and requirements.

Requirements

• Education: HS Diploma or equivalent years of experience required.
• Post-HS education: Preferred.
• Experience: 1-3 years of experience preferred.
• Knowledge: General hospital A/R accounts knowledge preferred.
• Alternative qualifications: College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience.
• Licenses/Certifications: None required.

Work schedule and type

• Schedule: 8AM - 5PM, Monday-Friday
• Work type: Full Time